AVP - Claims Operations

Ryan Specialty•Kansas City, MO

23h

About The Position

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. The AVP Claims Operations is responsible for managing the team of claims professionals, developing strategic plans to optimize claim outcomes and ensure effective claim advocacy and handling. The role collaborates with internal stakeholders, represents the company in negotiations, and monitors industry trends for process refinement. They conduct performance assessments, drive operational efficiency, and foster relationships to support organizational growth and competitiveness in the insurance market.

Requirements

6+ years of experience in the Insurance Claims Processing and advocacy.
Bachelor’s degree; Finance, Legal, Business Administration preferred. Any other related discipline or commensurate work experience considered.

Nice To Haves

Associate in Claims (AIC) or Certified Claims Professional (CCP)

Responsibilities

Develops and oversees the implementation of strategic plans and initiatives for the claim advocacy team, optimizes claim resolution outcomes and enhances client satisfaction.
Leads the team of Claims Advocacy Specialists, provides direction and mentorship to ensure effective claims handling.
Manages escalations of complex claims issues, provides guidance, and delivers resolution.
Collaborates with senior management to formulate and execute strategic initiatives that deliver organizational growth, enhance profitability, and maintain a competitive edge in the market.
Fosters and nurtures strong relationships with key clients, insurance carriers, and industry stakeholders.
Leads collaborative efforts with underwriters, legal counsel, and senior management to devise and execute innovative strategies for claims management and risk mitigation.
Represents business interests in complex negotiations with insurance carriers, clients, and other stakeholders while ensuring regulatory compliance.
Conducts regular performance assessments, audits, and evaluations to gauge team effectiveness, identifies areas for improvement and implements corrective measures as needed.
Spearheads initiatives aimed at bolstering operational efficiency, streamlines claim handling procedures, and optimizes resource allocation within the claim advocacy team.
Stays abreast of industry trends, regulatory shifts, and emerging risks to proactively identify opportunities for refining processes and adapting claims advocacy strategies.