AVP, Casualty Operations

Arch Capital Group•Home Base, MN

14h•Remote

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The AVP, Underwriting Service Operations is responsible for direct oversight of multiple work teams led by Managers/Supervisors that perform underwriting support functions. The position is responsible for developing executable plans to ensure best practices and operational standards are met. The USO leader manages team performance to Service Level standards and leverages LEAN management systems to drive business value, continuous improvement and customer engagement. The position tracks work output and individual Key Performance Indicators. The USO Leader is accountable for optimal workflow, cost effective resource management, and building capabilities within operations. The role serves as an effective strategic partner to key business unit contacts, other internal partners and management at multiple levels.

Requirements

Bachelor’s degree in operations management, business administration, or related field
5-7 years insurance industry experience
Excellent ability to identify process efficiencies and gaps in process
Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture
Strong working knowledge of assigned insurance coverages and underwriting units
Customer-focused with an ability to drive a consistently positive engagement for internal and external customers
Skilled in conflict management and business processes
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

7+ years experience in an operations management position
Bachelor’s Degree preferred and/or Industry designation

Responsibilities

Lead and manage assigned Underwriting Service Operations teams with focus on production levels, service level agreements, quality, and cost
Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
Ensure operational activities remain on time and within agreed upon workflows
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
Continuously improve the efficiency of daily processes in support of the business unit utilizing LEAN management systems
Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
Effectively develop leadership talent and frontline staff to drive deep knowledge and opportunities for career pathing
Effectively leverage resourcing and capacity models to ensure optimal staffing levels and support cost allocations.
Effectively lead team through change and transformation efforts to retain talent and upskill staff