Operations Clerk
About The Position
This role is responsible for maintaining the bank’s customer files in compliance with established policies and procedures. This includes performing a variety of duties related to customer service and support. The scope of these duties includes general customer inquiries, return item processes, internet and telephone banking assistance, processing mobile deposits and tax levies, ChexSystem reporting as well as other general customer assistance. This role must be able to exhibit excellent customer service to the bank’s customers and fellow employees. This is a centralized function to support operations to ensure efficiency throughout the bank.
Requirements
- Excellent verbal communication skills.
- Excellent math skills.
- Trustworthiness and the ability to act with integrity.
- Thorough understanding of customer service.
Nice To Haves
- 3 years prior banking experience in branch or deposit operations area.
Responsibilities
- Maintaining the bank’s customer files in compliance with established policies and procedures.
- Performing a variety of duties related to customer service and support.
- Handling general customer inquiries.
- Managing return item processes.
- Providing internet and telephone banking assistance.
- Processing mobile deposits and tax levies.
- Conducting ChexSystem reporting.
- Providing other general customer assistance.
- Exhibiting excellent customer service to the bank’s customers and fellow employees.
- Supporting operations to ensure efficiency throughout the bank.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
