Operations Center Analyst

Availity

1d•Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity is a leading healthcare engagement platform, connecting over 2 million providers to health plans and processing over 13 billion transactions annually. The company has headquarters in Jacksonville, FL, an office in Bangalore, India, and a remote workforce across the United States. The Operations Center (OC) Analyst, a member of the Service Continuity Group, will collaborate with other OC team members and enterprise-wide teams to support the identification, classification, and remediation of client and system issues and anomalies that arise through daily Availity operations. This associate will coordinate and triage reported issues, investigate solutions, assign ownership, track progress, generate reporting metrics, and identify process improvements and efficiency gains to streamline the overall engagement process. The OC Analyst will work independently on specific project initiatives as well as collaboratively with other analysts to meet consistent service levels across the delivery process. Additionally, the Analyst will work through configuration tasks to enable client use cases and will resolve processing failures as they arise. This high-performance team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure project execution, offering a great learning opportunity for future advancement within the organization.

Requirements

A minimum of 2-years related experience in a technology (information exchange) and/or health care environment either vendor or hospital experience
A Bachelor’s degree or equivalent work experience
Experience with IT support and application troubleshooting skills
Familiarity with EDI/X12 transactions
Familiarity with relational databases and a query language (SQL)
Familiarity with File Transfer Protocol
Exposure to scripting languages such as PowerShell, Python or JavaScript
Ability to adapt and respond quickly to changing priorities, can respond by taking needed action without direct instructions
Strong problem-solving and research skills
Ability and desire to take ownership of a process workflow and guide it into maturity
Patience and determination for working complex problems through adversity to completion
Superior organizational skills

Nice To Haves

Experience working in a HIPAA regulated environment is preferred
Experience with systems like Jira, Splunk, Excel, Power BI
You are familiar with Availity technology and products

Responsibilities

Establishing and gaining stakeholder alignment to a vision of what needs to be accomplished
Working with OC Technicians, Analysts, Engineers, and Management to identify problems
Working with teams across the Enterprise including Account Management, Implementation, Infrastructure, and Operations
Completing complex configuration tasks to enable new customer success
Coordinating and attending meetings for status reporting and process improvement
Assisting and/or filling in for team members on daily and/or project work to ensure delivery
Utilizing documentation relating to our troubleshooting procedure knowledgebase, response playbooks, contact grids, etc.

Benefits

Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare benefits
Vision benefits
Dental benefits
401k match program that you can take advantage of on day one
Unlimited PTO for salaried associates
9 paid holidays
Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
Opportunity to volunteer time and funds to engage the organizations campaign