Security Operations Center Analyst - Senior

Long View Systems • Deer Park, TX

5d • Onsite

About The Position

Long View is proud of its reputation as one of North America’s most dynamic IT providers and its culture that allows its people to live life to its fullest, fostering an environment of collaboration, support, innovation, enthusiasm, inclusion, and belonging. The company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace, with 90% of team members rating Long View as a good or great place to work. The company is seeking a driven and self-motivated Security Operations Centre Analyst for its IGS branch located in Deer Park, TX. This role will act as the main point of security escalation between team members with Integrated Global Services, branches, clients, and vendors.

Requirements

• 5+ years of professional experience in incident detection and response, malware analysis, or cyber forensics
• Extensive experience evaluating, interpreting, and integrating relevant data sources for the purpose of merging network attack analyses with counterintelligence and law enforcement investigations
• Experience with various IT service management tools including performance monitoring and ITSM solutions
• Experience with Security Information Event Management platforms like Sentinel, Splunk and Sumo Logic
• Experience working with incident, problem, change and service requests that follow ITIL framework standards
• Experience provisioning new client services and working through customer onboarding tasks
• Proven ability to troubleshoot and resolve technical and procedural issues
• Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms
• Ability to react quickly and professionally with a sense of urgency
• Ability and desire to work on an on-call rotation for 24-hour support
• Willingness to work on-site in Deer Park, TX

Nice To Haves

• Intermediate level network and security certifications like the Security+, Network+, SSCP and/or CCNA Security

Responsibilities

• Actively participate in 24x7 operations of the Long View Security Operations Centre for L2 support
• Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
• Actively work in monitoring, event and incident management tools like Sentinel and BMC Remedy
• Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources to remediate the issue
• Coordinate major security incident situations and provide internal communications via email in a timely manor
• Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
• Provide security guidance to team members across the organization how to best identify, contain and remediate security related incidents
• Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
• Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
• Work with cloud technologies like Azure, AWS and Google Cloud Platform
• Fulfill reporting requests that can be pulled from Long View tools

Benefits

• Comprehensive benefits package
• Medical/prescription
• Dental
• Vision
• Group life insurance
• Accidental death & dismemberment insurance
• Short-term disability
• Long-term disability
• Voluntary benefits with reasonable group rates (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance)
• Health Savings Account (HSA) (LVS contributes $500 per plan year)
• Flexible Spending Account (FSA)
• Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH
• Discount Program
• Employee Assistance Program
• RSP plan
• Paid training
• Career life planning
• Relocation and travel opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees