Analyst, Global Security Operations Center

Chipotle•Columbus, OH

2d•Onsite

About The Position

As the Analyst, Global Security Operations Center, you will be responsible for providing a safe and distraction free environment for all Chipotle guests and employees. The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The GSOC Analyst operates as a member of the GSOC team supporting global security and crisis related calls from employees and internal partners, coordinating appropriate actions based on policy and procedures. This individual monitor’s external media and proprietary data systems for indications and warnings of enterprise, global security, and crisis related events, reporting all crisis related events to our field, restaurant, and RSC partners. This role supports an assigned shift of 12pm-8pm, Thursday through Monday.

Requirements

High school diploma or general education degree (GED) required.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
Strong decision making through sensitive situations in a fast-paced environment.
Ability to build rapport and work collaboratively within a team-oriented environment.
Excellent customer service and active listening skills.
Excellent verbal and written communication skills.
Strong computer skills in Microsoft Office, Excel, and PowerPoint
Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices.
Detailed, working knowledge of building security, fire, and safety systems.
Ability to work a variable schedule including nights and weekends to support the global operations of a 24/7 team.

Nice To Haves

Bachelor's Degree (BA/BS) from 4-year college or university in emergency management or criminal justice preferred.
2-4 years of experience supporting crisis management, security operations, or call center equivalent strongly preferred.
CPR and first aid training preferred.

Responsibilities

Demonstrate excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners
Respond to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
Deliver instructions regarding employee safety to leaders and employees while defusing highly impactful and emotional situations
Accurately and concisely report incidents dealing with theft, safety, and other global security issues
Monitor internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate internal partners and leadership based on the findings.
Monitor the security and safety for all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as needed.
Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise global security and resilience team or external resources