Operations Center Analyst-Energy Systems (Weekend Shift 3 x 12)

Caterpillar Inc.•Kennett Square, PA

4d•$72,360 - $108,540•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Role Definition EPD is looking for an Operations Center Analyst - Energy Systems that will carry out and perform daily tasks relating to energy monitoring and energy management in the Tangent Operations Center. The analyst will monitor, control, and troubleshoot multiple client systems to ensure uptime and client satisfaction. Additional Information Position will be required to work 7 AM EST - 7PM EST in three 12-hour shifts, Friday-Sunday, including holidays. Typical week would be 36 hours, three days a week, but employee may need to work up to 40 hours. This will not include OT pay. Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant. Visa Sponsorship is not offered for this role. The Operations Center Analyst provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

Requirements

Effective Communications: Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Basic knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Ability to analyze and solve problems in a timely and efficient manner.
Data Gathering & Analysis: Basic knowledge and understanding of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Basic knowledge and understanding of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Responsibilities

Maintaining a pulse on the regional electric markets in real-time
Monitoring asset status, troubleshooting hardware and software issues associated with customers’ electrical assets and monitoring equipment.
Addressing minor issues and resolving minor complaints. Ensuring all customer communication is clearly documented and customer SOPs/MOPs are followed with attention to detail.
Answering inbound customer inquiries. Providing health analysis or troubleshooting of systems and assets and redirecting them when appropriate.
Identifying issues and determining appropriate course of action for effective resolution.
Processing results from analysis of technical data
Understand prime product or component health or status, if action is needed, and required next steps.