Operations Systems Analyst

Fulton Bank • Manheim Township, PA

2d • $64,700 - $107,900 • Hybrid

About The Position

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the ability to travel to be onsite at our East Petersburg, PA location on a quarterly basis. The primary responsibility of this role is to lead and enable the execution of department level and or cross-functional initiatives as well as to support and manage systems and related technical projects for various operational business units. Incumbents will lead review current practices and technical specifications in order to support current and future state business objective. Activities will include documenting requirements, procedure updates, process mapping, develop and execute testing scripts, document the testing process, and collaborate with internal and external stakeholders to resolve systems and processing issues. Required testing will include integration, end-to-end, regression and user-acceptance for highly-regulated, time-sensitive processing systems. Incumbents will also manage special projects related to department objectives and systems initiatives.

Requirements

• Bachelor's Degree or the equivalent experience. Specialty: Business related, Information Systems or other applicable. (Required)
• 3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience. (Required)

Nice To Haves

• Lean and or Six Sigma certification. (Preferred)
• Certified Test Manager (CTM). (Preferred)

Responsibilities

• Contributes to, organizes, and leads, when appropriate, department and potentially cross functional projects, work streams and or activities related to strategic initiatives of the business unit, department and potentially bank. Establishes performance measures, monitors and analyses performance metrics to identify and implement performance-based improvements
• Develop and execute test plans, scripts and scenarios, document the testing process in compliance with internal policies and procedures, provide test results reporting to management and vendors, assist in troubleshooting and resolving production issues, manage testing schedule
• Review technical specifications, use cases and business scenarios, analyze various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required, provide recommendations for process improvements and systems enhancements
• Maintain a working knowledge of the business and technical ecosystem for their respective areas
• Lead and or Support internal staff with regard to procedures, training and reporting, resolve escalated systems issues, direct staff and vendors as required
• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed. Provides accurate and timely responses to client requests, ensuring high levels of client satisfaction.
• When managing or administering customer-facing or sales-focuses systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then to implements those requirements within the system or application. May require interactions with client during requirements gathering.
• This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage
• maternity and parental leave
• adoption assistance
• educational assistance
• a robust wellness program with financial incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level