Operations & Business Management Vice President

Citi•Charlotte, NC

2d•$107,120 - $160,680•Onsite

About The Position

The Operations and Business Management VP is a specialized role within Community Investing and Development (CID), which advances economic opportunity through impact investing, employee volunteerism, Citi Foundation philanthropy, and fulfillment of regulatory obligations, including the Community Reinvestment Act in the U.S. The VP is responsible for the end-to-end operational execution, business management, and performance governance of CID's third-party partner ecosystem. The role serves as the designated Business Activity Owner (BAO) lead across eight core third-party platforms, managing heightened operational due diligence and lifecycle workflows. The position leads third-party platform governance and BAO execution, acting as the primary operational liaison among CID, enterprise Third-Party Management, Sourcing and Procurement, Technology partners, and external vendor leadership. It steers onboarding, contract renewals, and statements of work in alignment with Citi's third-party processes, while coordinating technical specifications, business requirements, and integration milestones. The VP oversees vendor service delivery, performance scorecards, operational SLAs and KPIs, and Quarterly Business Reviews. The role also addresses escalations and service disruptions, and provides senior leaders with reporting on third-party spend, platform milestones, vendor performance, and audit-ready documentation.

Requirements

At least 8 years of experience in business management, third-party relationship management, vendor operations, technology operations, or strategic sourcing within financial services or complex corporate environments.
In-depth knowledge of third-party operational lifecycles, Business Activity Owner (BAO) responsibilities, enterprise procurement processes, and vendor SLA management.
Demonstrated experience managing cross-functional initiatives involving business teams, enterprise sourcing/procurement, technology, and external C-level vendor leadership.
Strong ability to filter, prioritize, and validate complex operational information, resolve partner bottlenecks, and present data-driven recommendations.
Superior written and verbal communication, diplomacy, and negotiation skills to lead cross-business working groups and executive briefings.
Demonstrated proficiency with enterprise generative AI platforms and digital productivity.
Bachelor’s/University degree.

Nice To Haves

Master’s degree or MBA preferred.

Responsibilities

Lead end-to-end operational ownership and Business Activity Owner (BAO) execution across eight core third-party platforms, including heightened due diligence for Level 1 critical platforms.
Act as the primary operational liaison among CID, enterprise Third-Party Management, Sourcing and Procurement, Technology partners, and external vendor leadership.
Manage third-party onboarding, contract renewals, and statements of work in accordance with Citi's third-party processes; reduce cycle times and cross-departmental handoff friction.
Coordinate technical specifications, business requirements, and integration milestones with Technology leads and Sourcing teams.
Oversee day-to-day vendor service delivery; establish performance scorecards, track operational SLAs and KPIs, and lead Quarterly Business Reviews and partner review cadences.
Identify, analyze, and resolve operational delivery escalations, service disruptions, and contract performance bottlenecks with third-party providers.
Provide senior leadership with reporting on third-party spend utilization, platform milestones, vendor performance metrics, and audit-ready operational documentation.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k)
Life insurance
Accident insurance
Disability insurance
Wellness programs
Paid time off, including planned vacation and unplanned sick leave
Paid holidays
Discretionary and formulaic incentive and retention awards may be available to eligible employees