Operations Business Analyst

Flagstar Bank•Troy, AL

21h•$63,706 - $103,693•Onsite

About The Position

This role is critical in supporting operational efficiency, regulatory compliance, and strategic growth by driving improvements across key banking processes and systems. The position will bring a strong understanding of operational workflows in a banking environment, combined with the ability to bridge business needs and technical solutions. This is a high-impact role with cross-functional exposure, offering significant opportunities for growth and influence.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Less than 2 years as a Business Analyst within the banking or financial services industry, specifically in operational functions.
Strong knowledge of banking operations and supporting systems core banking platforms, digital banking, payments processing, etc.
Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms).
Technical Aptitude - Comfortable learning and navigating business applications, systems and tools
Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required
Analytical Thinking - Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements.
Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Nice To Haves

College, Vocational or Associates Degree (2 years or equivalent)
Familiarity with Project Management Life Cycles and terminology

Responsibilities

Analyze end-to-end operational workflows and identify inefficiencies, bottlenecks and areas for improvement
Collaborate with stakeholders to gather, document and validate business requirements
Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking.
Translate business needs into clear and actionable functional specifications, process flow, and use cases
Liaise with IT and other departments to ensure successful implementation of new systems or processes
Support the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards
Provide training for operational tools and systems
Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Stay current on industry trends, regulatory changes, and emerging technologies in banking operations