Operations Business Analyst

U-Haul•Phoenix, AZ

2d•Hybrid

About The Position

The Operations Business Analyst will join our project team and report directly to Operations management. To ensure operations can effectively participate in the transformation of our business administration tools. This role is integral to understanding new solutions and how they integrate and interact with current software. This role will evolve over time, taking on additional duties in phases. This position will be in the Phoenix office, with the possibility to work from home as needed.

Requirements

High school diploma
3+ years of Business Analyst experience
Demonstrated proficiency with Microsoft Office
Strong analytical skills
Attention to detail
Ability to work in a team and independently
Adaptability
Excellent interpersonal and communication skills; ability to effectively communicate with external and internal customers, including all levels of management
Solid problem-solving skills
Ability to multitask, prioritize and manage time efficiently

Nice To Haves

2+ years Business Analyst experience within the insurance industry
Extensive experience with Visio, Power BI, Microsoft Forms or Monday.com

Responsibilities

Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.
Analyze and understand business and system requirements.
Design effective training and easily accessible reference materials for operations departments.
Document and distribute meeting minutes, workflows, and other documentation to support projects.
Prepare educational materials, including documents (cheat sheets), modules, and videos.
Revise all material as necessary.
Attend vendor training sessions and webinars to gain a strong foundation of the system's set-up and functionality.
Work directly with IT to ensure system integrations improve the customer's experience.
Work with project stakeholders to create use cases; be able to explain each use case to the vendor.
Participate, coordinate, and facilitate testing plans with the business units.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)