Business Operations Analyst

Movement Mortgage•Indian Land, SC

1d•$72,100 - $87,700

About The Position

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

Requirements

Bachelor’s degree in Business, Finance, Operations, Information Systems, Data Analytics, or a related field
0–2 years of professional experience in business operations, business analysis, process improvement, data analytics, financial services, technology, or a related area
Demonstrated interest in AI, automation, or using technology to improve business processes
Strong analytical and problem-solving skills with the ability to understand complex workflows and identify inefficiencies
Strong proficiency in Microsoft Excel and comfort working with operational data and business metrics
Ability to manage multiple projects and priorities in a fast-paced, evolving environment
Exceptional written and verbal communication skills with strong attention to detail
Proactive, curious mindset with a willingness to learn mortgage operations and emerging AI capabilities

Nice To Haves

Previous internship or professional experience within mortgage lending, banking, financial services, fintech, operations, or technology
Exposure to mortgage origination, loan processing, underwriting, credit/risk operations, or related functions
Experience with process mapping, requirements gathering, workflow analysis, or continuous improvement
Familiarity with AI tools, generative AI, prompt engineering, automation platforms, or business intelligence tools

Responsibilities

Partner with Mortgage Operations leaders and subject matter experts to understand processes supporting the mortgage loan lifecycle
Analyze operational workflows to identify manual, repetitive, or time-intensive activities that may benefit from AI or automation
Identify bottlenecks, handoff challenges, and opportunities to improve efficiency across operational teams
Document current-state processes and help design improved future-state workflows incorporating AI and automation
Translate operational challenges into structured requirements and solutions in partnership with Business Operations, Technology, Data, and other teams
Assist with the design, testing, implementation, and scaling of AI and automation solutions across Mortgage Operations
Develop reporting, dashboards, or tracking tools that provide visibility into operational performance and improvement opportunities
Gather feedback and monitor implemented solutions to identify enhancements and additional automation opportunities
Help measure the impact of solutions, including improvements in efficiency, turnaround time, capacity, and reduction in manual effort
Manage multiple AI and automation initiatives while coordinating effectively across business and technical stakeholders