Operations Business Analyst II - Finance Enablement

Unum Group•Chattanooga, TN

About The Position

Unum’s Finance organization is seeking an Operations Business Analyst II to support its transformation program, which brings people, processes, and data together to deliver trusted insights and support company growth. The role primarily supports transformation for financial planning and analysis teams by assessing current-state finance processes, defining requirements, designing solutions, and supporting adoption. The analyst leads business analysis for mid- to large-sized, complex operational initiatives. Working with agile teams and organizational leaders, the analyst facilitates value-driven decision-making and prioritization. The role uses advanced elicitation techniques with little oversight to assess processes, determine requirements, and provide data-driven recommendations for target-state solutions. It also applies agile practices and critical thinking to ensure digital solutions meet business needs.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of systems and business analysis experience.
Extensive knowledge of requirements gathering, work decomposition, and change management processes.
Knowledge of project management processes and agile methodology and ways of working.
Ability to understand technical terminology and translate business needs into implementable technology solutions.
Intermediate-to-advanced understanding of databases and SQL.
Experience in finance or finance transformation for life and health insurance or related financial services.
Experience estimating business efforts and serving as a business liaison in mid- to long-range planning and analysis for large, complex, or cross-functional projects.
Ability to gather, track, and analyze data sources for processes requiring substantial technical understanding.
Self-starter who can adapt and work effectively in a rapidly changing business and technical environment.
Strong mentoring skills and understanding of team dynamics.
Ability to handle ambiguity on large, complex projects and coach other business analysts or subject matter experts through ambiguous situations.
Demonstrated ability to promote the benefits of change and act as a catalyst for organizational change.
Effective facilitation skills for requirements sessions and presentations to large groups at all organizational levels.
Positive, professional, and confident approach to resolving issues and negotiating with other areas.
Highly effective verbal and written communication, listening, and comprehension skills; ability to choose appropriate communication tools, such as email, conference calls, PowerPoint, Microsoft Office, and Microsoft Visio.
Excellent consultative and advisory skills.

Responsibilities

Lead and facilitate complex, cross-functional requirements elicitation and validation sessions with finance partners; determine appropriate elicitation techniques and ensure requirements are complete, prioritized, and verifiable.
Clarify business needs by asking questions, offering alternatives, and exploring issues from multiple perspectives.
Document procedures and create operational readiness plans.
Understand business functions and the processes through which work is completed and value is delivered.
Address project management gaps by developing project plans, conducting agile ceremonies, and ensuring timely delivery of work.
Develop moderate-to-complex prototypes to illustrate requirements.
Identify, analyze, and drive resolution of complex problems in partnership with project management teams.
Gather and analyze data from disparate sources, assess proposed system changes, and present integrated solutions, impacts, and next steps aligned with project and company direction.
Consider how solutions may be leveraged for future initiatives.
Translate complex business, system, and non-functional requirements into clear, traceable functional requirements and maintain them in business requirements or functional specification documentation.
Lead and participate in discussions and meetings, and clearly present complex information to functional and cross-functional groups at all organizational levels.
Build productive working relationships across the organization to influence, negotiate, and resolve potential conflicts or challenging situations.
Organize work to meet deadlines, drive or delegate actions, alert management to schedule risks, and recommend alternatives to minimize delays.
Teach and mentor junior analysts in elicitation techniques and artifact development, and delegate tasks to support their development.
Perform other duties as assigned.