Operations Automation Specialist

Paramount•Town of Islip, NY

5d•$70,000 - $76,000

About The Position

Paramount is on a mission to entertain the planet by unleashing the power of content. We are looking for a passionate and unique individual to join our team as a Broadcast & Streaming Operational Specialist. This role involves monitoring and restoring a large number of broadcast channels and streaming services, providing operational support during live events, and ensuring the quality of multiplatform streams. You will work with various monitoring systems and tools to detect and respond to issues, test software releases, and collaborate with peers to maintain business continuity.

Requirements

At least 2 years working in the broadcast, telecommunications, or IT fields.

Nice To Haves

College degree and/or AWS certifications preferred.
Knowledge of IP or AWS cloud-based technologies.
Knowledge of various monitoring systems and tools.
Experience with on premise and cloud-based video playout systems.
Experience with CDN (content delivery networks).
Knowledge of audio/video measurement equipment.
Knowledge of various video/audio formats, such as NTSC/PAL, PCM and AC3.
Ability to multi-task in a fast-paced environment.

Responsibilities

L1/L2 Monitoring and restoration of 350+ ViacomCBS linear Broadcast Channels and DTC/OTT streams.
Provide operational support during Live/Tent Pole and streaming events.
QC various Multiplatform streams/devices to ensure ViacomCBS digital properties are operational.
Perform channel restoration actions as needed.
Review exception-based monitoring tools to flag potential scheduling issues, missing content, missing graphics prior to air as well as daypart timings.
Monitoring of various branding initiatives (social/interactive) as scheduled by the networks.
Complete daily Operational checklists.
L1 monitoring and escalation of ancillary systems; cloud, networking, facilities systems, uplink etc.
Monitoring of syndication feeds to ViacomCBS affiliates.
Interact with a large amount of exception-based monitoring systems/tools (i.e. Dataminer, Solarwinds, New Relic, Orion, Weather Tap, Service Now, Slack, Status Page, Send Word Now to detect problems and respond appropriately.
QA testing of various software releases as well as new technology platforms.
Assist Supervisors with the management of major incidents.
Partner with peers at Disaster Recovery facility to maintain Business Continuity Operations.
Participate in scheduled training modules to maintain channel procedures and operational guidelines.