Operations Associate

H.W. Kaufman Group • Farmington Hills, MI

13d • Onsite

About The Position

Burns & Wilcox is seeking a detail-oriented and proactive Operations Associate to join their growing team supporting London-based commercial and personal lines contracts. This role is vital in ensuring smooth back-end operations, data integrity, and regulatory compliance across their contract portfolio. This position offers exposure to international insurance operations, risk management processes, and regulatory frameworks.

Requirements

• Bachelor's degree or equivalent experience in Insurance, Business, Risk Management, or related field
• Experience in insurance operations, underwriting support, or contract administration preferred
• Strong attention to detail, organization skills, and ability to manage multiple tasks in a deadline-driven environment
• Demonstrated proficiency with Microsoft Office Suite, include Microsoft Excel
• Excellent communication skills and ability to collaborate across departments

Nice To Haves

• Understanding of London Market practices is a plus

Responsibilities

• Manage forms, contract changes, and new/renewal entries into C1 or equivalent systems
• Provide assistance across both Commercial and Personal Lines teams when needed with similar policy and contract administration tasks
• Maintain and update centralized filing systems for all slips, endorsements, and related documents across Commercial and Personal Lines
• Assist with ad hoc compliance queries, collaborating with internal teams to ensure adherence to regulatory requirements
• Manage external audit queries and collaboration with various teams to ensure compliance. Working with both London Practice and Compliance team.
• Inspect files to ensure accuracy, completeness, and compliance with internal standards and market regulations.
• Perform branch internal audits to ensure compliance with expected standards.
• Monitor and report on aggregate exposures and risk-level data across contracts
• Monitor and respond to Resource Pro (or equivalent) queries
• Support team with ad hoc reporting needs

Benefits

• Competitive base compensation
• Employer paid continuing education courses and designations via access to Kaufman Institute
• Health and welfare benefits including medical, vision and dental
• 401K with employer match
• Paid vacation, sick time, and holidays
• Access to Kaufman Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level