Operations Associate

Hightower Advisors•Chicago, IL

12d•Hybrid

About The Position

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA). Hightower's Operations team supports Advisory teams through the creation, maintenance, and amendments of Client Agreements and custodian maintenance. Reporting to the Manager of Operations, you will play a crucial role in ensuring the smooth functioning of our day-to-day operations. You will be responsible for ensuring standard documentation practices are followed, executing standard operational processes, and implementing quality control measures throughout Hightower operations. To be successful in this role, you must have a strong customer service attitude with the ability to think outside of the box in a fast-paced environment.

Requirements

Bachelor's degree in business administration, operations management, or a related field (or equivalent practical experience).
1+ years of experience in operations or a similar role
Excellent communication skills and attention to detail
Experience working with high-net-worth advisors/representatives
Knowledge of industry-specific regulations and compliance standards
Ability to work in a fast-paced environment
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

Nice To Haves

Knowledge of Fidelity Wealthscape, Schwab Advisor Center, and Pershing Netx360+ preferred
Knowledge of Salesforce is helpful

Responsibilities

Execute and monitor operational processes, ensuring adherence to established guidelines and procedures.
Work closely with other departments, such as finance, centralized services, and client reporting, to streamline workflows, resolve operational issues, and enhance overall organizational efficiency
Create, maintain, and terminate custodian access for all individuals, including all advisor practices as well as Hightower Home Office
Create, maintain, and terminate all rep codes and data feed connections for all advisor practices as well as Hightower Home Office
Work closely with firms that are transitioning into Hightower
Special Projects as needed

Benefits

Coverage on the first day of employment for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
Mother’s lounge onsite
Flexible PTO plan
In-office Monday through Thursday and work from home on Fridays
Free brand-new gym in the Chicago office
401k matching plan
HSA employer contributions
Student loan assistance
Pet insurance