Operations Associate

UPS

23h•Onsite

About The Position

The Operations Associate role at UPS involves managing the delivery or deployment of contracted services to customers, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded. This position supports business products through collaboration with vendors, customers, and internal support groups. Key responsibilities include overseeing daily facility activities such as government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, facility inspections, employee engagement, development, safety, security, and profitability. The associate also performs various financial activities, including forecasting, allocations, adjustments, and creating annual business plans to align with business unit and corporate initiatives. A crucial aspect of the role is retaining and strengthening customer relationships, which may involve face-to-face customer service. The Operations Associate is expected to identify and recommend opportunities for improving the efficiency, effectiveness, and capabilities of the operation. This role may also provide support to field stocking locations (FSL), agent locations across multiple geographies, and the broader provider network. The position involves hands-on work, potentially operating powered industrial equipment, and requires adherence to established processes and procedures for efficient and safe execution of manual tasks. The work is performed under close supervision and requires little to no prior relevant training or work experience.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Requires little or no prior relevant training or work experience.

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
Responsible for retaining and strengthening customer relationships which may include face to face customer service.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
May operate powered industrial equipment.
Delivers hands-on work, typically related to the core UPS business operations.
Follows established processes and procedures to execute work efficiently and safely.
Performs manual work characterized by methods and tasks that are described in detail.
Works under close supervision.