About The Position

The Operations Associate supports daily store operations, standardizes processes, assists with merchandising, and maintains a clean, organized store environment. The role supports store goals and inventory control while helping create a positive shopping experience. The position requires at least 20 hours per week across at least three days per week, including weekends, with a flexible schedule that may include days, nights, weekends, and holidays when required by business needs.

Requirements

  • At least 1 year of relevant experience in a fast-paced, creative service environment.
  • Familiarity with desktop, mobile, tablet, and digital technology functionality.
  • Experience working with a sales or retail organization and/or an operationally intensive business.
  • Ability to work in a fast-paced setting.
  • Strong interpersonal skills and ability to interact effectively with diverse personalities.
  • Self-motivation and a driven approach to taking on new challenges.
  • Availability for at least 20 hours per week and at least 3 days per week, including weekends.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

  • Support operational efforts required to achieve store goals and maintain seamless store procedures.
  • Use established processes to track in-store inventory accurately.
  • Track, receive, and process inbound inventory shipments.
  • Complete inventory tasks, including store transfers, shipments, and omnichannel order processing.
  • Process shipments by receiving, hanging, steaming, tagging when applicable, and organizing merchandise in the back of house.
  • Support markdown processes when applicable.
  • Submit facilities tickets and organize store supplies.
  • Ensure the back of house meets brand and concept standards.
  • Prepare and deliver customer fitting rooms quickly and accurately.
  • Prepare customer purchases according to brand standards, including preparing, folding, and bagging products.
  • Replenish the sales floor as products sell to maintain visual presentation and inventory levels.
  • Support visual merchandising as new products arrive and adjust presentation when products sell out or sell through.
  • Execute visual displays and mannequins when directed.
  • Deliver excellent customer experiences and achieve strong service evaluation feedback.
  • Contribute to loss prevention across the business.
  • Follow the time and attendance policy and maintain a professional, healthy, and productive work environment.
  • Help maintain an inspiring store environment where products are easily accessible.
  • Understand and reflect Reformation’s core values and culture.

Benefits

  • Employer-sponsored private medical insurance for eligible employees.
  • Dental insurance for eligible employees.
  • Vision insurance for eligible employees.
  • Commuter benefits.
  • Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
  • Retirement planning support for eligible employees, including investment options in ESG-aligned funds.
  • Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
  • Clothing discount.
  • Culture events, including Ref Values week and Volunteer Time Off.
  • Opportunities for growth and collaboration with teams around the world.
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