Operations Associate

Lime•Louisville, KY

13d•$64,000 - $78,000•Onsite

About The Position

As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our regional Operations team managing multiple markets across KY & TN. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility onsite in Louisville and across the region This is a warehouse-based position that requires an onsite presence during assigned business hours.

Requirements

1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams in a fast-paced, dynamic environment
Demonstrated expertise with the KY & TN region and ability to anticipate operational needs and/or challenges within this area
Experience managing multiple operational units or holding direct P&L ownership
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
Valid in-state driver license and clean driving record

Nice To Haves

Tableau & SQL knowledge

Responsibilities

Manage day-to-day warehouse operations and mechanic staff across multiple shifts. This includes managing workforce schedules (including temps), planning staffing needs, resolving attendance and timesheet discrepancies
Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Ensure fleet readiness across the Louisville, Knoxville, Nashville and future TN & KY markets, including vehicle availability, charging, maintenance coordination, rebalancing, cleanliness, and overall operational uptime.
Drive efficiency of the in-warehouse and out-of-warehouse operations by setting quality metrics that will enable you to track the performance and efficiency of the team and associated processes while ensuring accountability of the team to meet daily targets
Drive warehouse safety, compliance, and efficiency by implementing strict quality processes and ensuring team adherence to daily targets across the region
Optimize warehouse layout, workflows, and processes to maximise efficiency and reduce bottlenecks.
Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
Maintain positive relationships between customers, regulators/city officials, employees, and Lime management