Operations Associate - Health Care Operations
About The Position
The Operations Associate works within PNC's Treasury Management Health Care Operations Group, supporting healthcare-related payment processing and treasury management services for hospitals, physician groups, and other healthcare clients. The role is based remotely within the Cleveland, Ohio area, subject to approval and geographic eligibility. Remote work must be conducted from a quiet, secure, confidential home workspace, and occasional in-office participation may be required based on business needs. The position focuses on accurate and timely data entry and processing of healthcare payment transactions. The associate reviews and reconciles financial transactions, validates documentation, and ensures work meets service-level standards, compliance requirements, and established procedures. The role also routes inquiries and action items to internal teams, responds to requests, identifies processing errors, and provides feedback on workflows. This is a routine operations role that may have responsibility for a specialized product or functional area. Employees are expected to prioritize customer needs and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with some opportunities for overtime. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- No prior experience is required; the role typically does not require a university or college degree, high school diploma, or GED to accomplish its primary duties.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Accuracy and attention to detail.
- Effective communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Ability to follow standard operating procedures and established policies.
- Customer service orientation and risk awareness.
- Ability to work in a fast-paced, high-volume processing environment with strict deadlines and repetitive tasks.
Nice To Haves
- Experience in banking operations, lockbox processing, payment processing, medical billing or payment posting, accounts receivable or payable, treasury operations, healthcare revenue cycle support, or back-office financial services operations.
- Skills in accountability, customer solutions, data entry, detail orientation, compliance, healthcare operations, personal initiative, process improvement, production operations, results orientation, risk mitigation strategies, and standard operating procedures.
Responsibilities
- Execute routine transactions and processes using standard policies and procedures.
- Process healthcare payment transactions accurately and on time, including data entry and transaction processing.
- Review and reconcile financial transactions and related documents to ensure accuracy and conformance with service levels, policies, and procedures.
- Validate that required documentation is available and that transactions meet compliance requirements.
- Partner with internal service partners to route calls, documents, and other action items needed to complete transactions.
- Provide responses and documentation for inquiries and ad hoc requests.
- Provide feedback on workflow and work received, identify processing errors, and support workflow improvements.
- Confirm equipment is operational when applicable.
- Maintain a focus on customer service, risk management, operational accuracy, and compliance.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
- Between 15 and 25 vacation days each year, depending on career level and eligibility.
- Incentive-eligible compensation based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
