Health Care Operations Coordinator - Orthopedics, Inverness

University of Colorado•Aurora, CO

11h•Onsite

About The Position

The Healthcare Operations Coordinator coordinates activities with the Practice Manager to ensure efficient, cost-effective business operations of the practice on a day-to-day basis by performing a variety of tasks. The Coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, answering patient calls, managing in-baskets through EMR, informing patients of lab results, entering orders, and scheduling procedures. The Coordinator collaborates with the Practice Manager to plan, organize, communicate, coordinate, administer, teach, and evaluate nonclinical staff in their service to patients. The Coordinator contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team and carries out all leadership responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).

Requirements

Four (4) years of relevant experience in an occupation related to the work assigned to this position.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Must be able to work in person.
Must be able to travel to alternate locations as assigned.
Ability to effectively communicate at all levels, including physicians, leadership, and staff within the various affiliate organizations (CU SOM, UCH, Children’s Colorado, CU Medicine).
Ability to work within large, complex healthcare systems.
Ability to analyze and interpret data.
Ability to develop and deliver presentations.
Ability to document effectively.
Ability to deal calmly and courteously with people.
Ability to deal with stressful situations.
Ability to finish tasks in a timely manner.

Nice To Haves

Bachelor’s degree in management or healthcare-related field.
Five or more (5+) years’ healthcare clinic experience in area of specialty.
Ambulatory quality improvement (QI) experience.
Experience in use of registry data and quality systems.
Medical Assistant, Certified Medical Assistant, or LPN preferred.
Bilingual, Spanish-speaking.

Responsibilities

Serve as a liaison between patients, team members, and physicians for all clinic-related issues within scope.
Manage patient communication in a timely, professional manner: in-person, EMR in-baskets, email, fax, telephone, etc.
Schedule clinic appointments and surgical procedures across multiple sites of practice.
Obtain and upload all necessary documents and lab results prior to appointments and surgery.
Confirm upcoming surgery dates and patient appointments.
Respond to patient requests such as self-pay estimates, quotes for procedures, and return-to-work letters via phone request, email, MHC, and EPIC in-baskets.