Operations Associate (Raynham)

Eastern Bank•Raynham, MA

About The Position

The Operations Associate maintains primary responsibility for the operational elements of a small to mid-sized banking office, including cash vault and ATM management, negotiable instruments, compliance and security, cash drawer audits, and quality control for new account openings. The role also directly serves retail branch customers and requires proficiency in both sales and transactional activities. The associate balances policy and procedure with sound judgment to make decisions that benefit both the bank and its customers. When written policy is unclear or there is uncertainty, the associate should seek guidance from the Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration.

Requirements

Ability to work independently and multitask in a fast-paced environment.
Outgoing, self-starting approach.
Technical literacy.
Strong interpersonal skills and a desire to work in customer service.
Basic business acumen and professionalism.
Strong written and verbal communication skills.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn the bank’s products and services.
Ability to stand for up to five hours at a time without a break.
May be required to lift or move coin or currency bags weighing 25–30 pounds.

Responsibilities

Manage the branch cash vault within prescribed limits, serve as vault custodian, and use the bank’s cash forecasting system.
Serve as the branch ATM custodian, ensuring the ATM is stocked, functional, and balanced daily.
Audit negotiable instruments, cash drawers, foreign currency where applicable, and related logs for compliance with policies and procedures.
Balance and research cash errors, file necessary BSA forms, and manage other operational, compliance, and security requirements.
Stay current on compliance and security requirements and implement processes to ensure regular adherence in the branch.
Review new account opening documentation, including complex business and high-risk account documentation, for adherence to bank policies and procedures.
Open deposit accounts and take loan applications for various lending units.
Close consumer loans.
Make referrals to other bank business lines and third-party partners.
Handle routine account maintenance and other servicing issues.
Process monetary transactions, including cashing checks, making deposits, selling monetary instruments, buying or selling foreign currency, and processing credit card cash advances.
Maintain safe deposit records, including contracts and access slips, and assist customers with safe deposit box access where applicable.
Personally service retail branch customers as needed.
Seek guidance from appropriate management or Retail Administration when policy is unclear or there is uncertainty.