Operations Associate (Raynham)

Eastern Bank•Raynham, MA

About The Position

The Operations Associate is primarily responsible for the operational elements of a small to mid-sized banking office, including cash vault and ATM management, negotiable instruments, compliance and security, cash drawer audits, and quality control for new account openings. The role also directly serves retail branch customers in both sales and transactional capacities as needed. The associate maintains safe deposit records and assists customers with safe deposit box access when applicable. The position requires balancing bank policies and procedures with sound judgment to make decisions beneficial to both the bank and its customers. When policies are unclear or there is uncertainty, the associate should seek guidance from the Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration. Eastern Bank describes itself as an inclusive employer committed to employee growth and offers a Total Rewards benefits program. The listed starting rate is $24.50; actual pay may vary based on experience, skills, and market factors, and additional compensation may apply.

Requirements

Ability to work independently and multitask in a fast-paced environment.
Outgoing, self-starting approach and technical literacy.
Strong interpersonal skills and interest in customer service.
Basic business acumen and professionalism.
Strong written and verbal communication skills.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn the bank’s products and services.
Ability to stand for up to five hours at a time without a break.
May be required to lift and/or move coin or currency bags weighing 25–30 pounds.

Responsibilities

Manage the branch cash vault within prescribed limits, serve as vault custodian, and use the bank’s cash forecasting system.
Serve as the branch ATM custodian, ensuring the ATM is stocked, functional, and balanced daily.
Audit negotiable instruments, cash drawers, foreign currency when applicable, and related logs for compliance with policies and procedures.
Handle branch operational components, including balancing and researching cash errors and filing necessary BSA forms.
Stay current on compliance and security requirements and implement branch processes to ensure regular adherence.
Review new account opening documentation, including complex documentation such as corporate resolutions, business customer profiles, and high-risk business profiles, for compliance with bank policies and procedures.
Open deposit accounts and take loan applications for various lending units.
Close consumer loans.
Refer customers to other bank business lines and third-party partners.
Handle routine account maintenance and other servicing issues.
Process monetary transactions, including check cashing, deposits, sales of monetary instruments, foreign currency purchases and sales, and credit card cash advances.
Maintain safe deposit records, including contracts and access slips, and assist customers with safe deposit box access when applicable.
Use judgment to balance policy and procedure with customer and bank needs, and seek guidance when policy is unclear.