Operations Associate (VIP Guest Services) - PS LAX
About The Position
The Operations Associate (VIP Guest Services) provides personalized luxury hospitality to PS guests at Los Angeles International Airport. The role involves coordinating guest experiences around travel itineraries, flight details, ground transportation, and individual preferences; welcoming guests at airport gates or at PS; handling luggage; assisting guests through onsite security and immigration; and driving guests across the restricted airfield in luxury vehicles. Associates also work with airline partners at terminal gates and represent the PS brand through professional, gracious service. Associates must maintain open availability on scheduled workdays. Eight-hour shift start times vary to accommodate customer reservations, and operations may include early mornings, late evenings, weekends, and holidays. The position includes an eight-week training program covering reservation mastery and all operational aspects of the role, followed by support from the onsite Control Room and leadership. This is a full-time, non-exempt role. The starting date is February 2027.
Requirements
- Pass a pre-employment background check, including drug screening and TSA/CBP clearance.
- Be authorized to work in the United States.
- Hold a driver's license in good standing that has been active for at least one year.
- Have experience working with high-end clients in a luxury hospitality setting.
- Have a high school diploma or GED.
- Maintain fully open schedule availability and flexibility, including weekends, holidays, and early morning or late evening shifts.
- Be able to lift and push up to 70 pounds.
Nice To Haves
- Experience in customer service, the airline industry, or a hospitality-industry-related leadership role.
Responsibilities
- Work as part of a team to tailor and deliver seamless luxury experiences for PS guests.
- Welcome guests with a personalized greeting at airport gates and/or upon arrival at PS.
- Engage airline partners with kindness and professionalism and help strengthen airline relationships.
- Handle and process customer luggage in accordance with PS airline agreements.
- Escort guests through onsite airport security and drive them across the airfield to departure gates.
- Meet members arriving on international flights at the airport gate, drive them across the airfield, and escort them through onsite immigration.
- Safely operate full-size sedans, full-size SUVs, and premium 11-person passenger vehicles on the restricted airfield.
- Successfully complete the eight-week training program and demonstrate competency in the operational aspects of the role.
- Provide attentive, gracious, and personable service consistent with PS's luxury and service standards.
- Adapt to changing operational needs and perform additional duties as needed to support the guest experience.
Benefits
- Medical, dental, vision, life, long-term disability, and short-term disability benefits.
- 401(k) retirement plan with company matching.
- Health and dependent care FSA and HSA with company matching.
- Merit-based raises and bonuses.
- 12 PTO days and 6 paid sick days, prorated annually.
- Monthly health and wellness reimbursement.
- Monthly cell phone reimbursement.
- Paid training.
- Parental benefits paid at 100% for up to six weeks.
- Discounted PS use for friends and family.
- Tuition reimbursement.
- Career path with promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
