Control Room Associate - PS LAX
About The Position
PS is seeking a Control Room Associate to support its private airport terminal operations at LAX and help deliver a seamless, elevated, and personalized airport experience. The role focuses on operational coordination, strong service, and attention to detail. It is fully onsite at PS LAX and reports to the Control Room Manager. This is a full-time, five-day-per-week role. Because PS operates a 24-hour facility, schedules are based on operational needs and may include weekends, holidays, early mornings, late evenings, and other non-traditional shifts. The position is non-exempt, pays $32.67 per hour, and has a training rate of $27.77 per hour during the first 90 days. Overtime opportunities are available.
Requirements
- Pass a pre-employment background check, including drug screening and TSA/CBP clearance.
- Ability to use Microsoft Office, specifically Outlook, Excel, and Word.
- High school diploma or GED.
- Experience managing conflict and resolving problems effectively.
- Excellent verbal and written communication skills.
- Strong multitasking and organizational skills.
- Demonstrated ability to lead teams.
- Provide an SSN as part of the background check process.
- Be authorized to work in the United States.
- Maintain fully open schedule availability and flexibility, including weekends, holidays, and early morning or late evening shifts.
Nice To Haves
- Airport experience preferred.
Responsibilities
- Prepare daily operations by gathering and disseminating operational information to all PS work centers.
- Coordinate the successful execution of planned and unplanned operations.
- Initiate and coordinate reservation-related tasks with LAX airline carriers.
- Manage relationships with TSA, CBP, LAWA PD, and other LAWA organizations.
- Manage relationships with third-party vendors when required.
- Coach others and deliver feedback for developmental purposes.
- Build trust and respect through approachability and interpersonal skills.
- Provide excellent customer service to members, business partners, and PS departments and colleagues.
- Perform other duties as needed by the Managing Director or other PS leadership.
Benefits
- Medical, dental, vision, and life insurance
- Long-term and short-term disability
- 401(k) retirement plan with company matching
- Health and dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- 12 PTO days and 6 paid sick days, prorated annually
- Monthly health and wellness and cell phone reimbursement
- Parental benefits, 100% paid for up to 6 weeks
- Friends and family discounted PS use
- Tuition reimbursement
- Paid training
- Career path with promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
