Operations Associate

Nexpoint • Dallas, TX

2d

About The Position

The Shareholder Services Associate and Exchange Closing Agent supports financial advisors, broker-dealers, and registered investment advisors distributing NexPoint products. The role develops and manages processes supporting corporate and operational efforts across product lines, including non-traded alternatives and DST 1031 Exchange funds, and works with third-party vendors on reconciliation. The position also identifies, leads, develops, and improves projects and processes in response to operational inefficiencies, technology changes, regulatory developments, distribution channels, competition, and customer service needs, with the aim of improving financial results and reducing risk to NexPoint Securities.

Requirements

• Bachelor’s degree required.
• Prior experience in an office environment required.
• Strong proficiency in Microsoft Office and Microsoft Excel.
• Exceptional written, verbal, and telephone communication skills.
• Strong research, analytical, and problem-solving skills.
• High standards for accuracy and quality.
• Strong organizational skills and ability to manage multiple competing projects with finite resources.
• Ability to identify existing and potential problems and develop detailed, carefully considered solutions.
• Ability to work cooperatively within a team and with other internal departments.
• Strong business acumen and demonstrated proficiency in general business disciplines.
• Ability to synthesize and present complex information clearly.
• Ability to work comfortably and effectively in a fast-paced, highly matrixed environment.
• Ability to identify and lead process improvements while operating within established guidelines.

Nice To Haves

• Major in business administration or finance.
• Three or more years of financial services experience.
• Two or more years of project management and/or operational experience.
• Experience with Salesforce.

Responsibilities

• Answer inbound calls from financial advisors and respond to client-service questions about account maintenance, balances, registrations, and other basic service issues.
• Serve as a service liaison among internal departments, custodians, clearing firms, and the transfer agent.
• Review subscription documents to determine whether they are in good order and eligible for admission into the applicable product offering.
• Review and process 1031 Exchange Fund subscription agreements, determine whether they are in good order, and communicate with QIs and accommodators during the closing process.
• Collaborate with the team to manage DST 1031 reservations and trades in process.
• Coordinate reconciliation with third parties, including escrow agents, transfer agents, and clearing agents, and with internal departments. Reconciliation topics include sales commissions, shareholders, redemptions, outstanding shares, and dollars.
• Balance advisor concerns with the operational capabilities of transfer agents and clearing firms and with fund policies and procedures when resolving issues; research and explain curing items or system issues and propose solutions to prevent recurrence.
• Participate in all phases of issue reconciliation, proposing both short-term, item-specific and long-term procedural solutions.
• Document and review departmental policies and procedures, recommend workflow or system improvements, and implement improvements as needed.
• Manage projects and initiatives affecting distribution, accounting, marketing, legal, compliance, and external vendor partners.
• Maintain knowledge of the business, regulatory and market environment, new product lines, product features, and distribution channels.
• Perform other related duties as assigned.

Benefits

• Competitive base salary and bonus based on experience and performance.
• Health insurance plan with no employee premiums or deductibles.
• 401(k) plan with employer match.

What This Job Offers

• Job Type: Full-time