Operations Associate (Variable)

Fort Wayne Zoo•Fort Wayne, IN

8d•Onsite

About The Position

Applications are being accepted for Operations Associates to join the Fort Wayne Zoo team. This is a variable (temporary) position assigned for specific dates and duties during the Zoo season. The number of available positions and hours may vary throughout the Zoo season. All team members receive Team Member Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs. The Operations Associate provides guests safe and memorable experiences by operating and assisting at Zoo rides and attractions, as well as ensuring a safe and clean environment by performing housekeeping and cleaning duties throughout the Zoo. This position also strives to embody the Zoo’s values at all times, contributes to positive guest experiences, and performs other duties as required.

Requirements

Ability to be trained on all Zoo attractions.
Ability to operate equipment such as pressure washers, golf carts, snow blowers, and leaf blowers.
Ability to work a highly flexible schedule as required to successfully perform the requirements and functions of the position, including required weekend, evening, holiday, and irregular hours.
Ability to handle confidential information.
Ability to understand and follow all safety regulations.
Ability to track and manage multiple tasks and priorities.
Ability to arrive at work when scheduled and maintain a positive attendance record.
Ability to serve as a goodwill ambassador, in every respect and at all times, for the Fort Wayne Zoological Society and the Fort Wayne Zoo in contacts with guests, partners, and the community.
Ability to deal tactfully and politely with guest questions and misbehavior.
Excellent communication skills to establish and maintain effective working relationships with team members, volunteers, partners, and the community.

Nice To Haves

Previous guest service, hospitality, or retail experience is preferred.

Responsibilities

Operates rides, including loading and unloading guests, providing rider safety instructions, starting and stopping ride cycles, and validating ride admission.
Performs safe operation and service at attractions such as Bamboo Forest ropes course, paddle boats, gem mining, and rock wall.
Performs guest service at experiences such as face painting.
Maintains the cleanliness of all guest areas including pathways, restrooms, and trash cans.
Assist with setup and tear down of all special events including tables, chairs, lights, signs, etc.
Courteously responds to guest needs in a world class service environment.
Maintains thorough knowledge of essential equipment, software, and hardware used.
Maintains thorough knowledge of applicable Zoo policies and procedures.
Maintains the highest level of cleanliness in public and behind the scenes areas.
Supports the Zoo’s commitment to continued growth of diversity, equity, access, inclusion, and belonging for team members, volunteers, guests, and supporters.
Assists with special projects and helps other team members as needed.
Actively contributes to positive guest experiences.