Guest Services Associate (Variable)

Fort Wayne Zoo•Fort Wayne, IN

8d•Onsite

About The Position

Applications are being accepted for Guest Services Associates to join the Fort Wayne Zoo team. This is a variable (temporary) position assigned for specific dates and duties during the Zoo season. The number of available positions and hours may vary throughout the Zoo season. All team members receive Team Member Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs. Sunday availability is required, 6 to 29 hours per week. The Guest Services Associate welcomes and assists guests by performing admission, membership, and other point of sale transactions at the Zoo entrance and Guest Service Kiosks. This position also strives to embody the Zoo’s values at all times, contributes to positive guest experiences, and performs other duties as required.

Requirements

Ability to accurately process monetary transactions and use a register.
Ability to read and perform basic mathematics.
Ability to work a highly flexible schedule as required to successfully perform the requirements and functions of the position, including required weekend, evening, holiday, and irregular hours.
Ability to handle confidential information.
Ability to understand and follow all safety regulations.
Ability to track and manage multiple tasks and priorities.
Ability to arrive at work when scheduled and maintain a positive attendance record.
Ability to serve as a goodwill ambassador, in every respect and at all times, for the Fort Wayne Zoological Society and the Fort Wayne Zoo in contacts with guests, partners, and the community.
Ability to deal tactfully and politely with guest questions and misbehavior.
Excellent communication skills to establish and maintain effective working relationships with team members, volunteers, partners, and the community.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to professionally and appropriately interact and communicate with others in person.
Ability to negotiate a confined workspace while working with one or more coworkers.
Ability to read reports, receipts, and other statements; and ability to handle currency.
Ability to properly lift and carry items up to 25 pounds.
Ability to stand and sit for periods of time and to move intermittently throughout the workday.
Ability to perform focused work with close attention to detail.
Ability to work both indoors and outdoors, with exposure to extreme temperatures and inclement weather conditions; the environment may include wet, icy, or muddy conditions.
This position may include exposure to hazardous materials, fumes/odors, dirt, and dust; potentially dangerous or venomous animals; zoonotic diseases; noxious native plants; and native biting insects and arthropods.

Nice To Haves

High school diploma or GED is preferred.
Cash handling experience is preferred.
Previous guest service or retail experience is preferred.

Responsibilities

Welcomes guests into the Zoo with accurate and efficient entry transactions.
Operates cash registers and point-of-sale systems at the Zoo entrance and Guest Service Kiosks.
Accurately preforms basic cash handling and credit card transactions.
Sells Zoo admission, memberships, and other products.
Courteously responds to guest needs in a world class service environment.
Maintains thorough knowledge of essential equipment, software, and hardware used.
Maintains thorough knowledge of applicable policies and procedures.
Maintains the highest level of cleanliness in public and behind the scenes areas.
Performs basic administrative duties such as filing, answering phone calls, and assisting the public.
Supports the Zoo’s commitment to continued growth of diversity, equity, access, inclusion, and belonging for team members, volunteers, guests, and supporters.
Assists with special projects and helps other team members as needed.
Actively contributes to positive guest experiences.