Warehouse Operations Associate / Installation Coordinator

50Floor•Garner, NC

5d•$50,000 - $55,000

About The Position

The Operations Associate is an operations coordination role focused on scheduling, communication, project coordination, and resolving operational issues—not supply chain, logistics, or procurement. The position works cross-functionally with installers, customers, call center representatives, and internal operations teams to facilitate the successful completion of residential flooring projects accurately and within established timelines. The role coordinates quick-turn installations, verifies measurement outputs, confirms deposits and financing, orders and tracks materials, manages scheduling and rescheduling, and supports customers throughout the installation process. The ideal candidate is organized, detail-oriented, comfortable managing multiple projects, and able to anticipate delays and keep stakeholders aligned.

Requirements

At least 1 year of experience managing staff; contractor management experience is preferred.
High school diploma or equivalent.
Ability to work a five-day, 40+ hour work week.
Availability for some Saturdays; additional days or hours may be required based on volume and seasonality, with flexibility to take afternoon, evening, and/or weekend calls.
Strong management skills.
Positive and professional demeanor, including the ability to remain calm during hectic periods.
Customer-oriented approach and desire to assist others.
Ability to work as part of a team.
Excellent written and verbal communication skills.
Strong time-management and prioritization skills.
Ability to work with limited direction and exercise independent judgment.
Demonstrated sense of urgency.

Nice To Haves

At least 1 year of experience in the flooring and/or home improvement industry.
Contractor management experience.

Responsibilities

Coordinate quick-turn installations with cross-functional teams so work is completed within 2–7 days of the sale date and customer commitments are met.
Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team.
Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
Order and track materials through vendor portals to ensure they are available for scheduled installations.
Monitor material readiness and proactively move installation dates earlier when materials are available ahead of schedule.
Contact customers promptly to schedule jobs sold without a confirmed installation team and manage rescheduling as needed.
Conduct welcome calls for new clients, introducing yourself as their primary contact for technical questions and scheduling updates.
Handle calls transferred from the Call Center about active jobs and resolve customer inquiries accurately and promptly.
Identify bottlenecks or inefficiencies in installation and purchasing processes and recommend improvements to reduce delays, minimize errors, and control costs.

Benefits

Casual work environment.
401(k) investment plan with a dollar-for-dollar 3% match.
Medical insurance with several plan options, including a Health Savings Account.
Prescription drug coverage.
Dental insurance.
Vision insurance.
Life insurance and AD&D.
Short-term and long-term disability.
Ancillary insurance for accident, critical illness, long-term dependent care, and more.
Paid holidays.
Vacation time that grows with years of service.
Employee discount purchasing program.