Operations Associate III - Imports

Cencora•Mount Prospect, IL

5d•Onsite

About The Position

This role is in support of Cencora’s global logistics and storage services marketed through our World Courier business. The team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Requirements

3 day Dangerous Goods Certification
Proficiency WorldSTAR, OpStar, and other World Courier operating systems
Mastery of Cold Chain Management.
Mastery of Operations Level 1, 2 skills
Exceptional communication skills
Ability to work independently

Responsibilities

Lead the team in executing the day-to-day import shipment flow.
Monitor shipment activity to ensure no jobs are missed and priorities are addressed.
Work with Brokerage on FDA holds.
Run TMS reports twice daily to identify exceptions, aging jobs, and shipments requiring action.
Verify Customs clearance and shipment status using TMS and alternate tracking/status systems as needed.
Send temperature verification emails to airlines to confirm approved temperature storage locations.
Extend qualification time for shipments held at airlines in compliant cold-chain conditions while awaiting clearance (using our hibernation calculator).
Create airline replenishment/manipulation orders and obtain required Customs signatures to maintain product condition while pending clearance.
Assist in prioritizing processing activities and coordinating with Dispatch.
Coordinate replenishment activities for all shipment types, all keeping temps.
Partner with the Dispatch team to release delivery orders on time and schedule delivery appointments for larger consignments.
Coordinate with the CFS team to identify, nominate, and route shipments eligible for the bonded CFS process.
Work with the WCB team to obtain disposition/updates on customs clearance status and next steps.
Be efficient in monitoring and responding to emails from multiple stakeholders.
Process live animal shipments internationally.
Pay airline terminal, storage, and handling fees using multiple payment platforms; ensure timely processing to prevent delays.