Associate III, Production Operations

FIS • US MA CAT 10, MA

23h • Onsite

About The Position

In this role, you will support high-volume production operations that deliver accurate, timely outputs to clients. You will perform and monitor operational processes, resolve exceptions, and help ensure service levels and quality standards are consistently met. Success is measured by throughput, accuracy, compliance, and effective collaboration across teams. Monday–Friday schedule from 6:00 AM to 2:30 PM.

Requirements

• High school diploma or equivalent, or skills-based equivalent experience
• Experience in production, operations, or transaction processing environments
• Strong attention to detail with consistent accuracy in high-volume work
• Ability to follow documented procedures and operational controls
• Basic proficiency with productivity tools such as spreadsheets and email
• Effective written and verbal communication skills
• Ability to prioritize tasks and meet deadlines in a structured environment

Nice To Haves

• Experience in regulated or compliance-driven operations
• Familiarity with quality assurance or control checks
• Experience identifying root causes and resolving processing errors
• Comfort working with operational tracking or workflow systems

Responsibilities

• Execute daily production tasks to meet volume, quality, and turnaround targets
• Monitor workflows and queues to ensure timely processing and issue resolution
• Identify, research, and resolve exceptions to prevent downstream impacts
• Perform quality checks to ensure accuracy and compliance with procedures
• Document work activities and update process records as required
• Communicate status, risks, and issues clearly to teammates and leaders
• Support continuous improvement by suggesting process efficiencies
• Follow operational controls, security requirements, and standard procedures
• Collaborate with cross-functional partners to meet service level expectations

Benefits

• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED