Operations Associate I, e-Commerce

Goodwill Southern California • Los Angeles, CA

8d • Onsite

About The Position

Goodwill is looking for an E-Commerce Operations Associate to join their entrepreneurial team. This role is part of a growing e-commerce team focused on increasing direct-to-consumer sales and enhancing the web shopping experience. It offers an excellent opportunity for an entry-level position to gain exposure to all facets of e-commerce. Ideal candidates will be highly organized with excellent communication skills and a strong attention to detail.

Requirements

• High school diploma or general education degree (GED) required.
• Ability to follow instructions and work within established processes and production goals.
• Basic computer skills and ability to learn inventory systems, scanners, and shipping tools.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong reliability, teamwork, and willingness to learn.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Background and drug screen required.

Nice To Haves

• 1 year of experience in retail, warehouse, customer service, or a related environment preferred.

Responsibilities

• Maintain inventory using established rotation schedules and purge outdated merchandise.
• Use handheld scanners (e.g., Zebra) to track and manage inventory.
• Pick merchandise for shipping based on online orders.
• Pack items and prepare shipments using required equipment and systems (e.g., box maker, shipping software).
• Process shipping labels and documentation for carriers such as FedEx, USPS, and OSM.
• Sort shipments and support daily shipping and pickup schedules.
• List media items (e.g., books, DVDs) for sale and maintain organized inventory.
• Respond to customer pickup inquiries and escalate issues as needed.
• Meet or exceed daily production and processing goals.
• Load and unload trucks and assist with material handling as needed.
• Maintain accurate production logs and records.
• Follow all safety guidelines and product flow procedures.
• Maintain a clean, organized, and safe work environment.

Benefits

• Hourly Rate: $18.47
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED