Operations Associate 1

Kyyba•Reno, NV

About The Position

The Operations Associate performs administrative, technical, and customer service tasks across assigned business units. The role manages complex data, resolves customer issues, conducts research, supports project management, maintains equipment inventories, and administers company policies. It also supports operational and facility projects, system deployments, procurement, audits, security, vital records, and disaster recovery activities. The position is located in Reno, Nevada.

Requirements

Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.
0–2 years of experience required.
Strong organization, planning, and data management skills.
Demonstrated problem-solving, critical-thinking, and analytical abilities, including the ability to address complex problems.
Strong written and verbal communication skills.
Ability to work independently and collaborate cross-functionally.
Strong interpersonal skills and communication methods for working effectively with business partners.
Knowledge of MS Office Suite, including Word, Excel, PowerPoint, Access, and Project.
Ability to handle multiple projects simultaneously and prioritize and multitask within restricted time constraints.
Demonstrated capability to work in complex, global environments with global project teams.
Knowledge and understanding of corporate or unit policies and procedures.

Responsibilities

Gather, develop, maintain, and interpret complex data, and communicate statistical and technical information to internal and external business units.
Assist with system change management and deployment, respond to routine system and mainframe batch inquiries, and support deployment across distributed and mainframe batch cycles.
Assist with statistical reporting of metrics and operational performance data.
Support asset management, pricing research, and procurement for online hardware and software; conduct physical equipment inventories and participate in audits of inventories and records.
Manage complex or sensitive service orders and participate in feasibility studies, costing, and proposal preparation.
Provide training and assistance on technology, telecom applications, systems, features, and communication charges.
Assist customers with routine software, hardware, and network operations inquiries and problems; log and track inquiries and compile customer service statistics.
Administer policies and procedures and take on operational assignments as needed.
Process online change, add, and move requests; resolve billing issues and make adjustments.
Assist project leaders with administrative tasks for communications-system alterations, openings, relocations, consolidations, and removals.
Schedule installation and testing with third parties and authorized users before cutovers, and assist operational and support groups with project implementations.
Monitor customer questions and complaints to ensure compliance with established customer and supplier procedures.
Monitor and manage hardware resources; prepare business cases and appropriation requests; and monitor and report operational and financial metrics.
Work with process staff to support strategic plans and deployment initiatives.
Assist with security consulting, detection of security violations, audit comment collection and follow-up documentation, vital records support, and disaster recovery support.
Assist with planning, scheduling, monitoring, and reporting facility project activities.
Determine, monitor, and review facility-team costs, operating budgets, schedules, and staffing requirements.
Assist with general deployment of maintenance services.