Operations Manager 1

GRIFOLS, S.A.•Coral Springs, FL

1d•Onsite

About The Position

The Operations Manager is a key member of the donor center leadership team, responsible for day-to-day operational performance, donor safety, regulatory compliance, and production goals. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities align with company standards, standard operating procedures, and applicable regulations. The manager assists with operating a plasma collection center, including its performance and profitability, and acts on behalf of the Center Manager when that person is absent. The role may manage the center alone for days at a time and manages employees in centers with over 50,000 liters. The position oversees staffing, employee development, scheduling, operational improvement, budget and production targets, donor recruitment and satisfaction, plasma shipments and freezer management, facility and equipment upkeep, financial records, risk management, vendors, and special projects. It also directs donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and quality standards. A bachelor's degree or equivalent is required, preferably in a relevant field. Typically, three or more years of related clinical or general business experience are required; supervisory experience and experience in medical, cGMP-regulated, plasma, or whole-blood environments are preferred. Directly related experience, education, or competencies may be considered as an equivalent to stated requirements. Relocation may be required.

Requirements

Bachelor's degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically, 3 or more years of related clinical or general business experience.
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels while adhering to quality standards.
Ability to motivate staff to achieve established goals and standards.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Take responsibility for all aspects of the donor center when the Center Manager is absent.
Collaborate with Training and Quality staff to meet training and quality goals.
Coach and lead employees through effective feedback delivered through Operations Supervisors.
Monitor and evaluate operations; work with the Center Manager on action plans to maximize efficiency, supervise improvements, and make critical decisions about modifying action plans.
Manage personnel functions, including hiring, work assignment and direction, development and training, disciplinary actions, termination, and personnel records.
Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all center tasks and fill production employee roles when occasionally needed.
Ensure the facility is neat and clean and equipment is in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors to support customer satisfaction and long-term donation.
Control donor funds and ensure financial records are accurate and in order.
Keep the Center Manager informed of center irregularities and provide action plans to correct deficiencies.
Minimize center liability through risk management review; investigate unsafe situations and complaints and implement corrective actions.
Direct and monitor outside vendor performance.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center's mission in the community.