Operations Assistant - SurePayroll

Paychex•Saint Petersburg, FL

13d•Onsite

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Requirements

H.S. Diploma - Required
2 years of experience in related field.

Nice To Haves

Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.

Responsibilities

Analyzes written inquiries from customers, preparing for distribution to other individuals, departments or queues.
Updates critical data in customer accounts.
Corresponds electronically with customers regarding their written requests, providing confirmations, straightforward customer instruction and answering common questions.
Scans all mail correspondence from tax agencies into the system and sets up cases for further research and resolution.
Provides dedicated administrative and clerical support for specific functions or management within a department.
Updates and distributes regular reports.