Operations Assistant

Patient's Choice•Tempe, AZ

6d•$21 - $23•Onsite

About The Position

Are you ready to build a rewarding, long-term career in the growing healthcare industry? Patient's Choice Laboratories is looking for a motivated and professional Operations Assistant to join our Tempe, Arizona team. In this role, you'll be an important part of our daily operations, providing support to patients, healthcare providers, and clinical teams. You'll use your communication, problem-solving, and technical skills to manage a high volume of inquiries while delivering professional and compassionate service. We're looking for someone who is organized, adaptable, eager to learn, and interested in growing within the healthcare field. If you're a strong communicator with excellent attention to detail and a passion for helping others, we'd love to hear from you!

Requirements

Associate's or Bachelor's degree required.
Previous customer service experience required; call center experience is a strong plus.
At least 1 year of experience using medical terminology.
Strong computer skills and the ability to work comfortably across multiple software platforms.
Ability to type at least 40 WPM while actively speaking with a caller.
Excellent verbal and written communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to quickly learn and retain complex medical and laboratory information.
Strong multitasking and problem-solving abilities.
Professional, empathetic, and positive approach to customer service.
Ability to remain calm, focused, and professional in a fast-paced, high-volume environment.

Nice To Haves

Degree in Biomedical Science or a related field preferred.
Previous experience in a laboratory, healthcare, medical office, or related environment is highly preferred.

Responsibilities

Serve as a primary point of contact for incoming patient and provider inquiries and manage inbound calls with a focus on data entry.
Assist with laboratory-related questions, order status updates, specimen requirements, and general account inquiries.
Use various software platforms, databases, and internal resources simultaneously to research and resolve questions efficiently.
Accurately record calls, inquiries, resolutions, and other important information in company systems.
Work closely with internal departments to resolve issues and ensure timely communication and follow-up.
Recognize complex or sensitive issues and appropriately escalate them to management or the appropriate department.
Maintain patient and company confidentiality while following HIPAA requirements, healthcare regulations, and company policies.
Support daily operational needs and assist with additional responsibilities as assigned.