Administrative/Operations Assistant

Pembroke & Co., Inc.•Channahon, IL

9h•$23 - $25•Hybrid

About The Position

Supporting one of the largest QSR brands, the Operations Assistant plays a critical role in keeping two store locations running smoothly and efficiently. This position combines behind-the-scenes coordination with hands-on support, ensuring strong operational performance while contributing to a positive guest experience. You’ll work across locations in Channahon and Pontiac, IL, helping drive consistency, organization, and day-to-day success.

Requirements

6-12 months of previous experience in a quick-service restaurant environment
Experience with scheduling, inventory management, and ordering supplies
Strong communication skills, both written and verbal
High attention to detail and a commitment to maintaining high standards
Ability to stay organized and manage multiple priorities
High school diploma or equivalent (background check required)

Responsibilities

Partner with store leadership to drive a positive team environment
Maintain strong operational flow by supporting both back-office and in-store activities
Assist with floor coverage and provide excellent customer service when needed
Support brand standards, cleanliness, and overall store presentation
Conduct weekly inventory counts and investigate discrepancies
Ensure stores remain properly stocked through regular ordering
Support performance tracking through audits and reporting
Create and manage schedules across two locations based on business needs
Coordinate with vendors for maintenance, deliveries, and issue resolution
Execute product ordering and monitor inventory levels, ensuring that the stores always have the appropriate stock
Perform brand excellence audits and record store performance data
Assist with merchandising and sales initiatives, including new product placement