Operations Assistant

KidStrong Soho•New York, NY

10d•Onsite

About The Position

KidStrong SoHo is looking for a highly organized, dependable, detail-oriented Operations Assistant to help keep the center running at a consistently high level. This is an execution-focused role. The Operations Assistant works alongside the General Manager and leadership team to ensure that the many operational details required to run a successful KidStrong center are completed accurately, consistently, and on time. The Operations Assistant will support membership and scheduling systems, family service, center readiness, reporting, inventory, facilities, events, and other day-to-day operational needs. This person should be proactive, solution-oriented, and relentless about following work through to completion.

Requirements

Practical experience with Google Workspace and Microsoft platforms.
Excellent verbal and written communication skills.
Strong work ethic, integrity, professionalism, and attention to detail.
Customer-service and solution-oriented mindset in all communications and interactions.
Ability to manage multiple priorities, use time efficiently, and follow work through to completion.

Nice To Haves

Prior customer service experience in health and fitness, retail, hospitality, youth programming, or another fast-moving service environment preferred.
Experience with Podium, HubSpot, Google Sheets/Docs/Slides, or similar business systems is helpful but not required.

Responsibilities

Complete recurring administrative tasks accurately and on schedule, including membership management, member service experiences, daily KPI reporting, billing support, and center documentation.
Maintain accurate membership and scheduling information to support a seamless family experience.
Respond to routine family questions and requests, assist with membership and scheduling needs, and ensure unresolved concerns are tracked and escalated appropriately.
Build strong relationships with KidStrong families and support proactive member-retention efforts.
Support the operational side of trials, enrollments, member onboarding, and other family follow-up processes.
Maintain assigned operational trackers, dashboards, checklists, and reports; flag missed targets, unusual activity, or operational concerns to leadership.
Help ensure the center is clean, organized, stocked, and ready for families each day.
Manage center-level inventory and supply counts, identify upcoming needs, and help prevent shortages.
Identify facility and maintenance needs, coordinate approved vendors or repairs as assigned, and track open items through completion.
Assist with Open Houses, camps, community activations, special events, and other center initiatives, including preparation, execution, and post-event follow-through.
Attend team and leadership meetings as required and support center-level initiatives, training, and brand consistency.