Operations Area Manager (Rides) - Salary: $70,304/yr

Six Flags Entertainment Corporation•Valencia, CA

About The Position

The Operations Area Manager plans, organizes, and supervises the safe and efficient operation of the Operations Division. The role develops Supervisors, Leads, and Team Members and oversees scheduling, staffing, and operational monitoring to provide guests with an exceptional experience. Duties may cover all departments within the Operations Division, with a focus on the Rides Department.

Requirements

At least two years of experience in Ride Operations Supervision or Management.
Excellent written and verbal communication and presentation skills.
Strong motivational, leadership, and team-building skills.
Demonstrated ability to accomplish goals through motivation and delegation.
Demonstrated leadership in driving change to improve the guest experience.
Computer literacy and significant experience with Microsoft applications.
Good organizational skills; creative, outgoing, detail-oriented, and self-motivated.
Enthusiastic, professional, positive Guest First attitude and enjoyment of working with people.
Ability to respond to and resolve guest concerns in a timely manner.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stay late or come in early as needed.
Willingness and ability to respond to and conduct ride evacuations.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Maintain a Guest First approach in the Rides Department and Operations Division.
Continuously improve employee performance.
Coordinate employee training and the operations orientation program.
Manage scheduling for the Operations Division.
Ensure departmental and park goals are achieved.
Maintain throughput and efficiency goals and identify opportunities for improvement.
Handle guest concerns.
Ensure training requirements and testing procedures are followed.
Ensure departmental procedures and policies, including IROC, are followed and enforced.
Assist with budget preparation, monitoring, and forecasting.
Maintain and update SOPs and training materials.
Continuously supervise park rides to ensure cleanliness, safety, service capacity, and efficiency.
Take assigned duty shifts, including Rides Duty Manager and Division Duty Manager shifts, and respond to and conduct ride evacuations.
Coach, lead, and mentor leadership positions below this role.
Complete other assigned tasks and projects.