Operations and Support Team Specialist

Creative Solar USA, Inc. • Kennesaw, GA

1d • $19 - $25

About The Position

Creative Solar USA is hiring an Operations and Support Team Specialist in Kennesaw. The role is the front line for incoming operations and service calls, servicing existing systems, bringing on orphaned clients, and supporting the operations team. The person in this position will learn the solar business and company processes, platforms, and technology while supporting customers, internal teams, and field crews. Familiarity with solar systems and service and repair is preferred, including systems from manufacturers such as Enphase, SolarEdge, Tesla, and Franklin.

The position starts with a four-week trial and may become permanent based on how the work goes. Starting pay is $18.50 per hour, increasing to $25.00 per hour when working in the field with install crews and the design team. Service-call overrides and commissions are additional to the hourly rate, though they may take a few months to begin.

Requirements

• Comfort using a computer.
• Clear communication skills on the phone.
• Willingness to learn the solar business from the inside.
• Punctuality, a positive attitude, a desire to learn new technology, and an innovative and collaborative approach.

Nice To Haves

• Knowledge of solar systems and solar service and repair.
• Familiarity with manufacturers such as Enphase, SolarEdge, Tesla, and Franklin.

Responsibilities

• Answer and manage incoming calls for operations and service.
• Support day-to-day operations with the operations team.
• Follow up with existing customers by phone and email.
• Learn the internal process for generating quotes for service calls.
• Communicate with manufacturers and assist with troubleshooting.
• Monitor solar systems for warnings and alerts, and contact customers to address issues.
• Learn and use company platforms, including JobNimbus.
• Obtain assigned manufacturer certifications, including Enphase, Tesla, Franklin, and SolarEdge; the company pays for the certifications.
• Train with internal staff on operations and maintenance.
• Review recorded inbound calls to learn the products and customer communication approach.
• Log notes in the service CRM for every customer interaction.
• Coordinate with field crews, including Install Leads, Electrical Teams, project managers, and sales representatives.
• Spend regular time with install crews to understand their work and support them.
• Help engineering and design with site evaluations when needed.
• Demonstrate punctuality, a positive attitude, willingness to learn new technology, innovation, and collaboration.

Benefits

• Health insurance, vision insurance, and dental insurance begin after 90 days.
• 401(k) begins after 90 days.
• Paid time off accrues as work is performed; the described plan is 15 days per year, accruing at 2.31 hours per week as of October 10, 2025, with up to three days that remain unused through year-end able to carry into 2027. PTO requires 90 days of employment and accrued time before use.
• Company-paid holidays.
• The company pays for assigned manufacturer certifications.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed