Operations and Support Assistant - P&M

Ohio Education Association•Columbus, OH

6d•$41,000 - $46,000•Onsite

About The Position

The OEA is seeking an Operations and Support Assistant to serve primarily as the Receptionist at OEA’s Headquarters Office located in downtown Columbus, Ohio. This role performs an essential and important function at OEA and plays a key role in making a positive impression on our visitors. Greeting members, guests, Officers, and staff builds connection, fosters trust, and offers a personal welcome that is impactful to each person’s experience. Being positioned at the front desk allows an opportunity to serve as a brand ambassador for the organization through words and actions.

Requirements

High school diploma or equivalency
One year of receptionist or call center customer service experience required
Two (2) years’ experience in an automated office environment performing moderate level data entry work and/or in use of computer systems, databases and computer software applications
Ability to communicate effectively and professionally

Responsibilities

Provides customer service to visitors, to callers, to staff and to members
Greets persons entering establishment, determines nature and purpose of visit, and directs them to specific destinations
Operates telephone to answer, screen and forward calls, providing information and taking messages
Performs clerical support tasks such as collating and preparing meeting materials, opening mail, and transcribing information; maintains and updates meeting room calendars and coordinates after-hours security services when necessary
Notifies staff of front-desk deliveries
Uses current computer software applications to enter data and process information in accordance with Association policies and procedures
Operates office equipment, printing, duplicating, bindery, and mailing equipment and postage machines
Creates and/or maintains paper or electronic filing systems
Fosters a welcoming environment in the reception area
Answers, screens, and routes incoming multi-line calls
Provides exemplary customer service
Facilitates meeting room requests and assists with preparation of meeting materials
Provides support and coverage in the Printing and Mailing shop
Receives, sorts, processes and distributes mail
Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail
Attends staff meetings and trainings
Provides input into decision-making as it impacts associate staff functions
Performs duties related to job description
Provides support for organizing plans and practices for engaging members
Maintains confidential records and files
Operates in a collaborative team environment