Operations and Strategy Administrative Floater

State of Colorado•Denver, CO

2d•Hybrid

About The Position

This position is designed to provide high-quality administrative support for the Communications (COMMS) team and Strategic Operations and Solutions (SOS) team, Chief Infrastructure Officer (CIO), and the CORA Team. By functioning as an administrative floater within these teams, this position acts as a highly adaptable resource that provides temporary, on-demand support and coverage across Operations and Strategy to ensure seamless operations. The Operations and Strategy division provides management and oversight for critical administrative and technical services, enabling the Colorado Department of Human Services (CDHS) to achieve its goals. It is responsible for many support functions to make our agency as efficient, effective, and impactful as possible. The goal of Operations and Strategy is to provide quality customer service, efficient workflows, and high-quality support so that CDHS can achieve its goal of helping families to thrive. This mission is carried out through several specialized lanes: Organizational Performance and Compliance, Communications, Infrastructure, and Human Resources.

Requirements

Five (5) years of relevant experience working for the Department of Human Services or other State agencies and providing administrative or executive support to multiple teams, managers, or senior leaders, including calendar management, meeting coordination, correspondence, and document preparation.
Experience in customer service or stakeholder support, with a demonstrated ability to communicate professionally and respond effectively to diverse internal and external audiences.
Managing confidential or sensitive information with professionalism.
Experience supporting functions related to communications, operations, compliance, public records, infrastructure, or human resources would be especially valuable.
Experience with project management/coordination.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
State of Colorado residency at the time of application and throughout the duration of employment.

Nice To Haves

Adaptability and Flexibility: Ability to quickly adjust to changing priorities, provide support across multiple teams, and step into different administrative functions.
Organizational Skills: Strong ability to manage multiple assignments, maintain accurate records, coordinate schedules, and support recurring operational responsibilities with attention to detail.
Communication Skills: Excellent written and verbal communication skills with clear and professional correspondence.
Customer Service Orientation: Provides responsive, high-quality support to staff, leadership, and stakeholders while maintaining professionalism and confidentiality.
Collaboration and Teamwork: Ability to work effectively across diverse teams.
Administrative and Technical Proficiency: Experience with office administration, calendar management, document preparation, meeting coordination, and proficiency in office software and collaborative technology platforms.
Problem-Solving and Initiative: Independently resolve routine administrative challenges to maintain workflow continuity.
Time Management and Prioritization: Balance competing demands, manage shifting deadlines, and maintain productivity in a fast-paced environment.
Confidentiality and Professional Judgment: Demonstrate ability to handle sensitive information with discretion, particularly when supporting executive staff and compliance-related functions.
Knowledge of Government or Public Service Operations.
Relevant years of State service experience.
Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.
Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Responsibilities

Handles general administrative overflow that applies to COMMS, SOS, and Chief Infrastructure Officer.
Provides high-level administrative, operational, and coordination support across Communications (COMMS), Strategic Operations & Solutions (SOS), CORA, and for the Chief Infrastructure Officer (CIO), including inbox management, meeting logistics, data reporting, software procurement, and records coordination.
Backup support to the Executive Assistant (EA) of Operations and Strategy.
Other duties as assigned.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.