Operations and Member Support Coordinator
About The Position
Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear. BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team. We are currently hiring an Operations and Member Support Coordinator to join our Evo Car Share team based in our Head Office in Burnaby. Reporting to the Manager, Claims and Administration, you’ll help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.
Requirements
- One-year post-secondary Diploma or Certificate in a relevant field (eg. Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations.
- At least two years’ experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.
- Solid working knowledge of MS Office Suite (Word, Excel, Outlook).
- Willingness to learn new platforms (i.e. Amazon Workspace, Evo Care Sharing Software).
Nice To Haves
- One year experience as a Member Service Agent or similar position.
- Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.
- Rapid-fire typing skills (40 wpm).
Responsibilities
- Create an engaging and positive team environment.
- Coordinate various administrative tasks based on the department’s evolving business needs. Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages.
- Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).
- Provide administrative support to procure capital items.
- Actively participate in job specific training to reach your full potential.
Benefits
- performance bonus target of 5%, with the opportunity to earn up to 9%
- wellness account
- Flexfits Benefits Program
- health care spending account
- competitive rewards package
- pension plan
- BCAA membership with access to deals and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
