Operations and Materials Associate

Museum of Science•Boston, MA

5d•$60,000 - $65,000•Onsite

About The Position

As the Materials and Operations Associate, you will provide hands-on operational and logistical support to PK12 teams that deliver professional learning, curriculum, and outreach experiences for K–12 educators. You will help ensure that materials, supplies, spaces, and systems are organized and ready to support successful workshops, conferences, pilot testing, and other PK12 activities. Working closely with colleagues across Professional Learning, Business Operations, and Curriculum, you will support Professional Learning, conferences, and outreach events by preparing, organizing, packing, shipping, receiving, and restocking materials for approximately 40 teacher workshops and 15 conferences each year, as well as outreach activities and curriculum pilots. You will coordinate with team members to ensure facilitators and staff have the materials and supplies they need for successful in-person and virtual events. You will also maintain materials, inventory, and Professional Learning kits by organizing and tracking hundreds of Professional Learning, curricular, and marketing materials, supporting ordering and receiving, monitoring inventory levels, assembling and replenishing Professional Learning kits, and maintaining accurate records. Additionally, you will support Professional Learning customers and event registration by owning the Professional Learning email, responding to inquiries, processing registrations, maintaining accurate participant and event data, and communicating event details. You will help troubleshoot registration and participation questions and connect customers with the appropriate team member when additional support is needed. You will also support curriculum materials and kit development by working with the Curriculum team to organize and track materials being tested or considered for curriculum kits, and assist with sourcing materials and communicating with vendors, including Hand2Mind, to identify appropriate options that meet curriculum and budget needs. Finally, you will maintain organized and functional PK12 spaces by helping to keep shared storage areas, meeting rooms, and classrooms clean, organized, and ready for use, supporting basic audio/visual setup for hybrid meetings, and helping to organize and track PK12-owned technology. You will collaborate across PK12 and support continuous improvement by developing familiarity with YES curriculum products and working with colleagues across Professional Learning, Curriculum, Sales, and Operations to anticipate needs and respond to requests, and by incorporating feedback and helping to improve materials organization, kit builds, inventory systems, and other operational processes.

Requirements

Organized & Detail-Oriented: Comfortable keeping track of many materials, requests, deadlines, and details and can maintain accurate, organized records and physical spaces.
Reliable & Responsive: Follows through on assigned tasks, communicates when questions or challenges arise, and helps ensure materials and spaces are ready when teams need them.
Collaborative Mindset: Works well as part of a cross-functional team and is comfortable coordinating with colleagues working both onsite and remotely.
Problem-Solving Ability: Can identify day-to-day operational challenges, troubleshoot issues, and work with manager and colleagues to find practical solutions.
Strong Communication: Communicates clearly and professionally with colleagues and external vendors and is comfortable asking questions when additional information is needed.
Comfort with Technology: Comfortable using Microsoft Office applications, particularly Excel, and learning systems used for inventory, tracking, and team collaboration.
Interest in PK12 Education: Interested in supporting programs, products, and experiences designed for K–12 educators and students.

Responsibilities

Prepare, organize, pack, ship, receive, and restock materials for approximately 40 teacher workshops and 15 conferences each year, as well as outreach activities and curriculum pilots.
Coordinate with team members to ensure facilitators and staff have the materials and supplies they need for successful in-person and virtual events.
Organize and track hundreds of Professional Learning, curricular, and marketing materials.
Support ordering and receiving, monitor inventory levels, assemble and replenish Professional Learning kits, and maintain accurate records.
Provide responsive, high-quality support to educators and other Professional Learning participants by owning the Professional Learning email, responding to inquiries, processing registrations, maintaining accurate participant and event data, and communicating event details.
Help troubleshoot registration and participation questions and connect customers with the appropriate team member when additional support is needed.
Work with the Curriculum team to organize and track materials being tested or considered for curriculum kits.
Assist with sourcing materials and communicating with vendors, including Hand2Mind, to identify appropriate options that meet curriculum and budget needs.
Help keep shared storage areas, meeting rooms, and classrooms clean, organized, and ready for use.
Support basic audio/visual setup for hybrid meetings and help organize and track PK12-owned technology.
Develop familiarity with YES curriculum products and work with colleagues across Professional Learning, Curriculum, Sales, and Operations to anticipate needs and respond to requests.
Incorporate feedback and help improve materials organization, kit builds, inventory systems, and other operational processes.