Operations and Facilities Specialist

Booker T Washington Community Service Center•San Francisco, CA

11d•Onsite

About The Position

The Operations Specialist at BTWCSC is a hands-on role that plays a crucial part in supporting the community center's smooth functioning and overall maintenance. This versatile individual will act as core janitorial, facilities, and maintenance support, providing coverage and assistance wherever needed across the organization. The Operations Specialist will collaborate closely with the Operations and Programs Teams to ensure cleanliness, building safety, and timely maintenance activities to streamline the operations, enhance productivity, and support the overall mission of BTWCSC as a high-traffic physical space and community-driven organization. The Operations Specialist role at BTWCSC is an exciting opportunity for an adaptable and hands-on individual to make a meaningful impact within the community. The Specialist will maintain a clean, safe, and inviting environment for BTWCSC employees and clients; they will perform routine cleaning tasks and address specific maintenance needs. The ideal candidate is detail-oriented, reliable, and takes pride in creating a clean and orderly space. Through their flexible approach and hard work, the Operations Specialist will contribute to the smooth functioning of BTWCSC so that the organization continues to be a vibrant and supportive hub for the community's well-being and growth.

Requirements

High school diploma or equivalent; relevant certifications or additional training in janitorial, maintenance, or related fields is a plus.
Knowledge of safety procedures for handling cleaning chemicals and equipment
Ability to handle physical requirements, such as lifting, bending, standing for extended periods, and operating cleaning equipment
Strong attention to detail to ensure thorough building cleaning and maintenance
Basic math skills.
Previous experience in community centers, nonprofit organizations, or a similar hands-on role is preferred.
Strong interpersonal and communication skills to collaborate effectively with diverse teams and community members.
Demonstrated ability to multitask, adapt to changing priorities, and work in a fast-paced environment.
A broad skill set that allows for hands-on involvement in various tasks and projects across different departments.
A proactive and solution-oriented approach to problem-solving and task execution.
A genuine interest in supporting the needs of the vulnerable, diverse community.

Nice To Haves

relevant certifications or additional training in janitorial, maintenance, or related fields is a plus.

Responsibilities

Regularly carry out cleaning duties, such as dusting, sweeping, mopping, and vacuuming.
Sanitize and disinfect surfaces in restrooms, common areas, and high-touch points.
Empty trash, compost, and recycling bins. Sort and pack appropriately for pick-up.
Clean windows, glass partitions, and mirrors.
Clean and stock restrooms with soap, paper towels, and toilet paper.
Report and address minor maintenance issues, such as leaky faucets, burned-out light bulbs, or damaged furniture.
Disinfect commonly used items like desks, door handles, office tools, and phones.
Maintain cleaning inventory, placing orders for new products when needed.
Maintain outdoor grounds and building rooftop, cut grass, sweep leaves and trim bushes.
Remove debris and safety hazards from sidewalks.
Replace air filters and maintain HVAC systems.
Coordinate with the maintenance department for more significant repairs.
Safely operate and maintain cleaning equipment, such as floor buffers and power washers.
Conduct routine security checks to ensure you lock all doors and windows after cleaning.
Monitor and manage cleaning supplies and request replenishment as needed.
Adhere to safety protocols, including the proper use of cleaning chemicals, equipment, and personal protective equipment (PPE).
Respond promptly to spills or accidents to ensure employee and guest safety.
Work closely with various BTWCSC departments to understand their specific needs and functions. Provide hands-on assistance in executing operational tasks, ensuring that each department receives the support required to achieve their goals.
Assist Operations Coordinators with community events, workshops, and programs. Collaborate with different departments to ensure the janitorial and maintenance needs of events that align with the building needs.
Address operational challenges and issues that arise in different departments. Collaborate with team members to find practical and effective solutions to enhance operations.
Ensure that all activities and tasks are carried out with safety protocols and guidelines in mind. Promote a safe, clean, functional and inclusive environment for staff, participants, and visitors.
Fully embrace and uphold the values and mission of BTWCSC, fostering a positive and inclusive environment that supports the community's well-being.
Additional duties as needed and assigned.

Benefits

100% employer-covered health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus pre-scheduled holidays and 4 center-wide seasonal breaks/closures covered by employer
Workers compensation
Employee assistance program
Monthly wellness benefit
Access to daily meals and snacks
Commuter benefits
Life and short-term disability insurance
401(k) retirement plan after 1 year of employment
Professional development opportunities after 90 days of employment