Operations Analytics Leader

Wheels, Inc.•Schaumburg, IL

6d•$152,300 - $200,000•Hybrid

About The Position

The Operations Analytics Leader will play a critical role in analyzing, understanding, deriving insights and driving improvements in Operations and our service delivery to clients and drivers. This position involves working closely with the Operations leadership team, business intelligence, business excellence, IT, client facing teams and others to identify, develop, and implement measurement systems, analytics that drive insights, and action plans to test and standardize on improvements that drive the health and capabilities of our service delivery processes. The ideal candidate will have a strong background in analytics, process improvement methodology, planning, project management, change management, presentations skills and transformation, with a proven track record of leading and collaborating with cross-functional teams to achieve significant business outcomes.

Requirements

Bachelor’s degree in business administration, Strategy, Engineering or a related field; MBA or equivalent experience.
Minimum of 6 years of experience in strategic planning, business transformation, or project management, preferably in a leadership role.
Proficiency in project management tools and software.

Nice To Haves

Advanced degree preferred.
Certified in Lean Six Sigma methodologies preferred.
PMP Certification a plus.

Responsibilities

Collaborate to build out or refine the appropriate measurement systems for our operations service delivery processes
Conduct historical performance assessments, competitive research, and internal assessments to identify performance opportunities and needs.
Organize and maintain scorecards on service delivery performance, operations vital signs, adherence to targets, action limits, etc.
Create detailed plans and roadmaps to achieve organizational objectives.
Lead the execution of initiatives, ensuring projects are completed on time, within scope, and within budget.
Develop project plans, define project milestones, and allocate resources effectively.
Monitor and report on the progress of strategic projects to the executive team and stakeholders.
Coordinate and collaborate with various departments to ensure alignment and support for improvement initiatives.
Foster a culture of innovation and continuous improvement within the organization.
Participate in and lead cross-functional teams, providing guidance and support to achieve project goals.
Drive proven methodologies – Lean, Six Sigma, etc to accomplish business objectives
Develop and deliver clear, concise presentations that leverage data visualization tools to create compelling narratives and strategic recommendations to the executive leadership team.
Communicate strategic plans and project updates to internal and external stakeholders.
Build and maintain strong relationships with key stakeholders, including senior management, partners, and clients.
Act as a strategic partner to the Operations leadership team, providing insights and recommendations based on data, insights, performance and external service trends.
Conduct advanced data analysis and computations on large datasets to uncover meaningful insights and trends.
Utilize data visualization techniques and tools to present analytical findings in a clear and concise manner to stakeholders.
Establish metrics and KPIs to measure the success of strategic initiatives.
Conduct post-implementation reviews to assess the impact and effectiveness of projects.
Identify areas for improvement and implement corrective actions as needed.
Develop and implement change management strategies to facilitate the smooth adoption of the ERP system across the organization.
Work closely with change management teams to address user concerns and resistance.