Operations Analytics Analyst – Commercial Real Estate
About The Position
We are Walker & Dunlop, a leading provider of capital to the commercial real estate industry. Our Debt Operations department manages all credit and operational functions within our GSE lending platform, focusing on efficiency, detail, and compliance. The Debt Operations Compliance & Analytics team supports these functions by providing risk oversight, process integrity, and data-driven insights. This role is ideal for an early-career professional with strong analytical skills, attention to detail, and an interest in commercial real estate finance and business operations. Initially, the focus will be on operational analytics, Excel analysis, reporting, data quality, stakeholder coordination, user acceptance testing, and documentation. Over time, the role is expected to evolve into more technical analytics, potentially including SQL, automation, dashboard development, and data modeling.
Requirements
- Bachelor’s degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required.
- 1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.
- Proficiency in Excel, including formulas, pivot tables, data cleanup, reconciliations, and structured workbook management.
- Clear written and verbal communication skills, including the ability to explain data or system issues to non-technical stakeholders.
- Ability to show ownership of work, take on new challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
- Courtesy, respect, and thoughtfulness when working with colleagues, stakeholders, and business partners.
Nice To Haves
- Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred.
- Commercial real estate experience is helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or financial services is strongly preferred.
- Experience working with cross-functional teams, business stakeholders, or operational processes preferred.
- Familiarity with BI / visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboard, reports, or visualizations.
- Familiarity with SQL preferred.
- Proficiency using AI tools such as ChatGPT to support analysis, documentation, workflow efficiency, and problem-solving strongly preferred.
- Ability to learn new systems, data structures, tools, and business processes quickly.
Responsibilities
- Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.
- Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.
- Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
- Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.
- Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials.
- Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.
- Develop a practical understanding of W&D’s commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.
- Perform other duties as assigned.
Benefits
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
