Operations Analyst

Bank of America•Atlanta, GA

9d•Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues within a business unit, researches them, and provides resolutions. The role supports defined procedures and routine analytics, creates reports, and completes exception processing. It also supports implementation, design, documentation, and monitoring of products, services, and operational solutions; provides guidance on procedural, technical, and operational changes; and builds business product knowledge and working relationships with partners and teammates. For Banc of America Leasing & Capital, the role is responsible for the timely and accurate release of motor vehicle titles and UCCs. This includes conducting due diligence through the system of record and vendor portals; preparing lien release documentation and handling signing and notary execution; communicating with internal and external clients; and updating the system of record with release status for tracking purposes. The position inspects, collects, and interprets data to identify issues and trends and validate operational processes. Working knowledge of motor vehicle titling is preferred.

Requirements

Knowledge of leasing documentation and credit structures.
Experience preparing Bills of Sale, Powers of Attorney, lien release letters, UCC terminations, or other collateral documents.
Excellent verbal and written communication skills.
Ability to communicate professionally with internal and external clients.
Well organized and efficient, with the ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office, particularly Word and Excel.

Nice To Haves

Working knowledge of motor vehicle titling.
Experience with LMS or Alfa.
Experience releasing titles.
Experience with Dealflo.

Responsibilities

Assist with coordinating implementation of products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand knowledge of business products in an operations environment and develop relationships with partners and teammates.
Inspect data to identify issues and trends, and collect and interpret data to validate operational processes.
Release motor vehicle titles and UCCs for Banc of America Leasing & Capital accurately and on time.
Conduct due diligence using the system of record and vendor portals.
Prepare lien release documentation, complete signing and notary execution, and communicate with internal and external clients.
Update the system of record with release status for tracking purposes.
Support defined procedures and routine analytics, create reports, and complete exception processing.