Operations Analyst – Early Career Opportunity

Flex College • Cupertino, CA

7d • Onsite

About The Position

FLEX College Prep is seeking an early-career Operations Analyst for an on-site, part-time position in Cupertino, California. The role supports the daily execution and delivery of college counseling, academic advising, and educational programs, while helping provide a high-quality experience for students and families. The analyst works with company leadership, academic consultants, and operations professionals, with exposure to business strategy, process improvement, and organizational growth.

The position offers hands-on experience in business operations, educational consulting, and client services, as well as mentorship, professional development, and potential advancement into operations management, leadership, or specialized consulting roles. The employer describes a potential future full-time opportunity but does not guarantee one.

Requirements

• Bachelor's degree required.
• Familiarity with the college preparation, college admissions, or academic consulting landscape.
• Genuine interest in education and helping students achieve their academic goals.
• Excellent written and verbal English communication skills.
• Ability to communicate professionally and effectively with students, parents, colleagues, and leadership.
• Strong analytical thinking and problem-solving abilities.
• Excellent organizational and time-management skills.
• Exceptional attention to detail and ability to manage multiple priorities.
• Professional, approachable, customer-service-oriented demeanor.
• Proactive mindset and ability to identify challenges and recommend solutions.
• Adaptability and willingness to take on varied responsibilities in a fast-paced environment.
• Ability to work independently and collaborate effectively with others.
• Proficiency in Google Workspace and Microsoft Excel.

Nice To Haves

• Recent college graduates and early-career professionals are strongly encouraged to apply.
• Degrees in Business Administration, Education, Communications, Management, or related fields are welcome.
• Previous internship or professional experience in college preparation, admissions, education, academic consulting, or related services is highly preferred.
• Understanding of the needs and expectations of students and families navigating the college admissions process.
• Fluency in Korean or Chinese is strongly preferred.
• Familiarity with CRM systems, project-management software, and modern workplace technology.
• Interest in building a long-term career in business operations, management, educational consulting, or leadership.

Responsibilities

• Coordinate day-to-day logistics for college counseling, academic advising, and educational programs.
• Support scheduling, program coordination, and operational activities to help ensure smooth service delivery and consistent quality.
• Identify opportunities to improve internal processes and workflows, and assist in developing, implementing, and maintaining scalable procedures.
• Identify operational challenges and recommend practical solutions; support continuous improvement initiatives.
• Monitor student progress timelines, program milestones, and service delivery metrics.
• Maintain accurate records, reports, and operational tracking systems; track performance benchmarks and follow up on outstanding items.
• Assist leadership with operational reporting and data analysis.
• Coordinate resources and priorities with leadership, college counselors, academic advisors, and other departments.
• Communicate operational updates and help resolve scheduling or service-related issues.
• Support special projects and company-wide operational initiatives, helping ensure effective communication between teams.
• Serve as a professional point of contact for operational and scheduling inquiries from students and families.
• Provide responsive support to students and families, including Korean- or Chinese-speaking families when language proficiency allows.

Benefits

• Hands-on experience in business operations, educational consulting, and client services.
• Opportunity to work directly with experienced professionals and company leadership.
• Opportunity to develop analytical, organizational, and project-management skills.
• Participation in business process improvements and strategic initiatives.
• Mentorship and professional guidance.
• Potential advancement into operations management, leadership, or specialized consulting positions as opportunities become available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level