Operations Analyst

Dutch Ridge Consulting Group•Washington, DC

1d•Onsite

About The Position

The Operations Analyst performs a variety of Training Functions and Administrative duties that are necessary to run the organization efficiently.

High school diploma and three (3) years of general office experience.
Knowledge and experience using Microsoft Office Suite, specifically Power Point, Excel, and Word.
Ability to communicate orally and in writing.
Experience operating standard office equipment

Knowledge and experience as a Training Coordinator (preferred)
Bachelor's degree from an accredited university or college or relevant training may be substituted for experience.

Schedule and facilitate remote-based training in a virtual environment
Classroom training in FBI facilities, and blended learning utilizing technology
Create training schedules, coordinate with instructors, complete training announcements, compile applications and participant information
Facilitate virtual and in-person training iterations, address student questions and concerns
Maintain training records, training websites, conduct post-training surveys, and provide course evaluation data to instructors and unit management
Review and generate reports in Virtual Academy
Support the customer with administrative duties
Build and execute mission-critical training for language professionals
Provide day-to-day customer service communicating with Language professionals and various customers, soliciting feedback and using it to improve work products and services
Support the enhancement of customer service and satisfaction
Assist with the program's projects, to include preparing communication materials, running reports and producing surveys by effectively using facts, data, and logical arguments
Perform additional duties during the absence of other team members